Utility Billing Clerk I
: Job Details :

Salary : $44,699.20 - $49,254.40 Annually Location : Zanesville, OH Job Type: Full Time Job Number: 234 Department: Utility Billing Opening Date: 10/22/2024 Closing Date: 11/5/2024 11:59 PM Eastern Position DescriptionMINORITY APPLICANTS ARE ENCOURAGED TO APPLY Please use this link to apply: The Civil Service Office is now accepting applications for the position of Utility Billing Clerk I, Utility Department, Public Service Division. This exam is open for consideration to all qualified and interested city employees and to the general public. Must possess the knowledge, skills, and abilities as listed. Typing test and written exam will be administered after applications are submitted. POSITION QUALIFICATIONS An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities. An example of an acceptable qualification is: completion of secondary education with coursework in office practices and procedures and data entry, and three (3) months office or retail experience with cash handling responsibilities. Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements. LICENSURE OR CERTIFICATION REQUIREMENTS None DISTINGUISHING JOB CHARACTERISTICS Under general supervision, performs various clerical duties related to collection, disbursement and recording of utility payments. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons, covered by the Americans with Disabilities Act, in accordance with its requirements. Collects and receipts monies for payment of customer utility bills. Keys payment into computer and prints receipt. Checks account number, name, address, amount, and other information to assure posting of payment to correct account. Accepts and posts to accounts various types of miscellaneous charges. Opens and closes accounts. Takes application information for customer new accounts. Schedules and processes service orders. Scans documents to accounts. Answers phones and customer inquiries about accounts and resolves routine problems. Performs daily open and closing procedures. Processes cash deposits, credit card payments and online payments. Enters returned check notices within the city financial software Enters billing data into the city financial software from agencies for vouchers and other correspondence as needed. Balances cash drawer on a daily basis and updates computer for next day's payments. Processes mail. Processes the night drop payments and credits the applicable accounts. Communicates in person with public to process account information at the walk-in window and drive-thru. Processes water and sewer tap applications. Processes hydrant meter rentals. Provides assistance with auditing sheets. OTHER DUTIES AND RESPONSIBILITIES Refers service requests to appropriate city departments. SCOPE OF SUPERVISION None EQUIPMENT OPERATED Computer; adding machine; scanners; mail opener;telephone; CB radio; copier; and printer, drive-thru. CONTACTS WITH OTHERS General public; Water Metering personnel; Water Maintenance personnel; Sewer Treatment personnel; Accounting personnel; Code Enforcement and City Tax personnel; Treasurer's Office, Sanitation Division, and Community Development. CONFIDENTIAL DATA None WORKING CONDITIONS Good office working conditions. USUAL PHYSICAL DEMANDS The following physical demands are typically exhibited by position incumbents performing this job's essential duties and responsibilities. These physical demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. While performing the duties of this job, the employee regularly exhibits digital dexterity when entering data into computer and other tasks. The employee frequently sits for extended periods of time, and occasionally stands and walks. Vision demands include close, relatively detailed vision, with the ability to adjust focus when reading a computer screen. REQUIRED KNOWLEDGE, SKILLS AND ABILITIESKnowledge of: office practices and procedures; data entry; Utility Billing software; basic mathematics; cashiering. Ability to: communicate effectively; calculate decimals, fractions and percentages; maintain accurate hard copy and electronic records; deal effectively with the general public; resolve routine billing problems and complaints; maintain and promote good public relations as city representative; maintain confidentiality of confidential and sensitive information. Skill in: basic typing; data entry, and attention to detail. ADDITIONAL INFORMATIONSubmitting an Application To be included in the examination process for the position of Utility Billing Clerk I, you must have submitted an electronic application by the deadline date. Please use the link at the beginning of this posting. After application period, applications will be reviewed by the Civil Service Commission to determine whether applicant meets the minimum qualifications to proceed in this process. Applicants will be notified of the outcome of this review. Eligible List Applicants meeting the minimum qualifications review, meeting the typing requirement of 30 words per minute (wpm) with no more than 10 errors, and attaining a passing score of 70% on the computerized exam will have their names on an eligible list. The list will be arranged according to computerized examination scores from highest to lowest. Military Credit Applicants who have bene honorably discharged from active duty in the U.S. Armed Forces are eligible for additional credit of 20% on their exam provided a passing score is obtained. Copy of honorable discharge or Form DD214 showing honorable discharge must be submitted before exam. No credit is awarded if proof of honorable discharge is submitted after the examination date. Examination The civil service exam for Utility Billing Clerk I consists of two parts: a typing test and a written exam. Both tests have time requirements. Applicants must meet requirements on all parts to proceed to the eligible list. Computerized exam will consist of Windows 10, record locating, and math skills. Special Note Applicants having any disability that would require special testing arrangements for the written exam should notify the Civil Service Office regarding the need for special accommodations. Must pass a pre-employment polygraph, physical/drug screen and background check. Documents to Upload

Driver's license or state ID (required)

Rsum (optional)

Other relevant certificates and documents

AN EQUAL OPPORTUNITY EMPLOYER The City of Zanesville offers a comprehensive benefits plan including Medical, Dental, Vision, Prescription, Deferred Compensation (retirement) and Life Insurance. Paid Time off benefits include Paid Holidays, Paid Sick, Vacation and Personal Holidays. The City of Zanesville employees participate in a defined benefit retirement plan such as Ohio Public Employers Retirement Plan (OPERS) or Ohio Police & Fire Pension Fund (OP&F).