Utility Billing Supervisor
: Job Details :

Overview The Utility Billing Supervisor will ensure the accurate and timely billing of over 100,000 monthly utility bills representing five (5) city services and $28 million in monthly revenue. They will accomplish billing objectives by training, assigning, scheduling, and monitoringmultiple monthly billing cycles, review billing accounts and resolve complex billing issues, plan and create monthly billing calendar, coordinate uploads for all monthly billing cycles, analyze and provide resolutions for billing errors, and guide employees in research, analysis, and updates of billing practices. They will also coordinate with internal work groups and departments to complete work orders and ensure latest billable usage, identify billing system improvements, evaluate and make recommendations to improve billing process, and maintain external/internal customer relationships. They will work with IT staff to ensure the system is functioning and processes are completed to meet billing deadlines. Responsibilities • Accurately process documents requesting payments for services provided to citizens which include gas, water, wastewater, metered waste, stormwater, and solid waste, all while adhering to both city policies/ordinances (state, federal tax) guidelines for billing • Ensure data information is uploaded accurately, exception bills are reviewed, and work orders submitted provide an accurate bill • Provide monthly calendar for billing cycles and dates for delinquent billing • Communicate with customers with escalated concerns • Assist staff with complex billing issues • Utilize bill management tools to streamline the bills such as monitoring water and gas consumption via AclaraOne, work orders, Infor, and Maximo work orders • Direct coordination within other city services such as water and gas • Outside coordination with system consultants regarding meters and MTU's (meter transmission units) that are not reading to validate billed usage • Collect and process the bill correctly and on schedule before generating and distributing tot the customer • Investigate root cause of all billing inaccuracies, i.e. broken MTU, flooded meter, pulled wire, tampering to determine course of action • Exhibit patience and diligence, as well as respond consistency and collaborate when necessary • Resolve inaccuracies via several software portals such as cancel/rebills • Anticipate problems in advance and be diligent about correcting errors • Maintain recurring charges on utility bills to avoid service disruption until account balance is paid in full • Place or assign courtesy calls to customers to inform them of pending abnormal high usage • Educate customer to research cause of higher than normal usage • Maintain rapport with delinquent customers by providing links to portals for assistance and payment • Maintain reports and data to document financial statistics • Act as subject matter expert on all Water, Wastewater, Gas, Solid Waste, and Stormwater fee and WQA rates and adjustments • Quickly resolve customer concerns via phone, email, or referral by Executive Leadership • Work with IT staff to ensure rates are set accurately • Test rates for ICL/OCL accounts including churches, schools, large volume and public agency, residential, commercial, industrial, etc. • Utilize the test environments prior to generating and releasing a bill to the public • Strong emphasis to test multiple times to ensure accuracy • Change of rates for line items including, but not limited to, pipeline fees, WQA rates, BOD/TSS rates, gas rates, stormwater, water, and wastewater rates • May be asked to perform other duties as assigned Position Type and Typical Hours of Work • Exempt - Full-Time• Flexibility to work evenings, weekends, and holidays is a schedule requirement• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change. Qualifications • Bachelor's degree (BA/BS) • Three (3) years of experience Licenses and Certifications Required • A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire Employment Testing Employment is contingent on passing any post-offer pre-employment screening as listed below: • Criminal Background Check: Yes • Motor Vehicle Record Check: Yes • Drug Screening: Yes • Physical Exam: Yes Basis of Rating A recruitment consultant will evaluate all applications against the posted qualifications and may request additional information. The city may also conduct additional skill assessment tests, in addition to the panel interview. Supplemental Information • Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi. The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.