Introduction Want to do your best work ever? At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? Then join us at IBM where the best in the industry are passionate about the design of excellent experiences, enabling designers to further develop their skills, experience, and craft, and supporting IBM teams in delivering market-leading, human-centered products and services. This role will support product design efforts for IBM Z systems software. Our software is utilized by the world's largest enterprises, delivering security, resiliency, performance, scalability, and sustainability through IBM's flagship enterprise compute platform. As a UX Research intern, you'll play a crucial role in uncovering insights, informing product design decisions, and forging new opportunities to improve business outcomes through the rigorous study of people and the ecosystems in which they exist. Your Role and Responsibilities
Functional Responsibilities - Identifying and communicating appropriate research methodologies to address research opportunity
- Recruiting appropriate participants for research plans and goals
- Conduct qualitative and quantitative research studies, such as interviews, surveys, competitive analyses, prioritization exercises, concept testing, contextual inquiry, and user journey mapping to gather insights about user behaviors, needs, and preferences.
- Analyzing qualitative and quantitative data to generate insights
- Delivering compelling stories to communicate actionable insights for team and stakeholders
- Continuously building team understanding and empathy through empirical observation, experience, and making.
Other Strategic Responsibilities - Grow domain knowledge by learning the value proposition of your product, its market position, the basics of its technologies and how it's used by our customers.
- Develop enough domain fluency to contribute ideas that support product differentiation
- Attend and participate in design and product-oriented activities, such as stand-ups, Town Halls, product demos or design critiques.
- Develop the ability to find and apply relevant industry references/trends.
- Identify improvement opportunities at the individual product level
Required Technical and Professional Expertise
- UX Research methodologies: knowledge and/or experience of conducting qualitative and quantitative research methods such as interviews, surveys, competitive analyses, prioritization exercises, concept testing, contextual inquiry, and user journey mapping
- Data analysis: Proficiency in data collection and analysis, and the ability to triangulate customer insights from a combination of data sources to derive meaningful insights.
- Communication Skills: Excellent communication and presentation skills, with the ability to leverage storytelling to effectively convey complex research findings and recommendations to diverse stakeholders.
- Dynamic Environment: Comfortable collaborating with cross-functional teams and delivering UX research initiatives within an agile product development environment
Preferred Technical and Professional Expertise
- UX Principles: Solid understanding of UX principles, design thinking, and human-centered design processes.
- Strong problem-solving and critical-thinking abilities, with a keen eye for detail.
- Passion for user-centered design, empathy for users, and a commitment to delivering exceptional user experiences.
About Business Unit IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing. Your Life @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. Location Statement Supplemental 1 employees may be eligible for up to 8 paid holidays, minimum of 56 hours paid sick time and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. We consider qualified applicants with criminal histories, consistent with applicable law. Being You @ IBM IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.