UX Research Lead
: Job Details :

EXPERIENCE

• Proven experience in quantitative user experience research, with a strong portfolio of successful projects including survey design, competitive analysis, heuristic reviews, user interviews, field studies, usability testing, experimentation, A/B testing
• Experience with analyzing and presenting behavioral data from Google Analytics as well as user testing data from UserTesting.com and A/B testing tools
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
• Detail-oriented with a focus on data accuracy and analyzing results with statistically sound methodologies
• Ability to translate complex data into actionable insights and concrete recommendations to improve the user experience.
• Experience unbiased recruiting users that align with required demographic and behavioral profiles
• Nurture a culture of exploring creative solutions that prioritize the best digital experience for New Yorkers that is informed by strategy, data, analytics and competitive research
• Inspire City partners and colleagues to anchor their work in human-centered design, data-driven research methodologies and evidence-based solutioning
• Have been the first quantitative researcher on a team or at an organization in the past