Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
About the role:
As a User Experience (UX) Researcher, you will be a core member of the experience team, tightly partnered with Experience Designers and Managers to focus on digital experiences. You will collaborate with other UX Researchers to conduct the appropriate insights work to reveal consumer needs and expectations from defining new experiences to delivering a solution that satisfies and delights our consumers.
What you will be doing:
- Conduct design research with participants that have disabilities and broadly employ inclusive design best practices and theories in research design and analysis
- Executing insight activities (e.g., front-end experience creation, design refinement in-person and remotely, A/B testing).
- Developing the screening criteria, discussion guide, and activities for each stage of insight.
- Moderating sessions.
- Formulating insights and story-telling.
- Uncovering unexpected insights that drive new experiences as well as the little 'i' insights that inform their development.
- Presenting these insights in a compelling way to help stakeholders understand consumer needs and how those needs impact solutions.
- Escalating ongoing needs and issues to the UXR Senior Manager of Product Experience.
- Managing recruiting and facilities firms, as well as remote testing panels and partners.
- Managing the participant experience to ensure they are comfortable, maintain confidentiality, and handle note-taking and video responsibilities amongst the core team.
What you need to be great in this role:
- Knowledge of Inclusive Design, Assistive Technologies, and Accessibility best practices (WCAG 2.1 AA)
- Bachelor's degree or four or more years of related work experience.
- Two or more years of relevant work experience.
- Experience with user research methods (usability testing, user interviews, remote studies, etc.).
Even Better if You Have-
- A Bachelors or Masters in Human Factors, Psychology, HCI/Computer Science, Sociology, or a related field.
- Experience defining and planning the approach and methodologies in the context of project scope and timeline.
- Experience managing the recruitment process with vendors and managing the day-to-day quality of the lab.