VA Desktop Field Support
: Job Details :

Skillset

• Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).
• Travel to the Near By Site in case of a need (Mileage will be taken care).
• Work from Office on Daily (No WFH)
• Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
• Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
• Safely move equipment point to point using wheeled carts and vehicles
• IMACD & Asset Inventory experience
• Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
• Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
• Ability to use remote desktop connectivity applications
• Working knowledge of imaging utilities such as Ghost, SCCM, etc
• Delivery and setup of PC equipment to end-users.
• Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.