Job DetailsJob LocationWilmington DE - Wilmington, DEPosition TypeFull Time / Part TimeEducation LevelNoneTravel PercentageNoneJob ShiftAll ShiftsJob CategoryCustomer ServiceDescriptionCompany: Parking Management Company - PMCJob Title: Valet Parking SupervisorPosition Type: Full-time and Part-timePay: Hourly + Tips + Bonus OpportunitiesUnleash your leadership potential and elevate guest experiences as Valet Parking Supervisor!Are you a customer service professional eager to elevate your career? Do you crave customer service excellence and leading a team that elevates hospitality? Imagine yourself at PMC, the nation's fastest-growing parking management company orchestrating unforgettable guest experiences across 5-star hotels, vibrant events, and more.Why PMC?PMC is more than a workplace; it's a platform for growth and success. Enjoy a supportive team environment that values your contributions. As a Valet Parking Supervisor, you'll enjoy a competitive wage ranging from $14 to $20+ per hour (rate boosted by tips and bonuses).What Does a Valet Parking Supervisor Do?Lead a team of valets, ensuring guests receive red-carpet treatment at every turn. From greeting with a smile to overseeing smooth parking operations, you'll be the driving force behind exceptional service. Think about resolving concerns proactively, exceeding expectations, and building a team that shines.Essential Duties and Responsibilities:
- Manage, direct, and oversee the parking operation and staff.
- Handle guest-related concerns, questions, claims, and service issues.
- Ensure associates follow proper attendance and timekeeping procedures.
- Conduct required staff meetings, communicating pertinent daily information before each shift.
- Maintain a work-friendly atmosphere and a team environment.
- Communicate effectively with associates, guests, and managers.
- Conduct proper tip handling, including shift cuts, tip share, and reporting.
- Anticipate guest needs, resolve issues proactively, and exceed expectations.
- Supervise valet team to ensure proper key handling and safe, efficient parking/retrieval of vehicles.
- Follow proper procedures for associate or guest incidents/accidents.
- Maintain a safe environment for associates and guests.
- Other duties as assigned by guest service manager or city manager.
Work Environment and Physical Demands:
- While performing the duties of this job, the employee is regularly exposed to all outdoor weather conditions and may stand for up to 8 hours at a time. Physical demands include running to and from vehicles and parking areas multiple times during a shift, running 200 yards, up to 75 times during a shift, and quickly getting in and out of various types and sizes of vehicles.
Skills of Successful Valet Parking Supervisor:
- Outstanding customer service skills.
- Excellent verbal and written communication skills.
- Ability to balance multiple tasks and demonstrate good time management.
- Independence and teamwork capabilities.
- Positive and professional attitude.
QualificationsQualifications for a Valet Parking Supervisor:
- At least 18 years old.
- Customer service experience.
- Basic math skills.
- Valid driver's license.
- Ability to pass background and motor vehicle record checks.
- Ability to run, retrieve vehicles, and lift luggage up to 50 pounds.
- Leadership skills and ability to lead a team.
- Ability to drive a standard (stick-shift) vehicle.
- Use of personal cell phones may be required for work purposes.
Work Schedule:Whether you seek full-time, part-time, or seasonal work, PMC accommodates your needs! With operations open 24/7, we can tailor shifts to your schedule, making this position ideal for retirees, semi-retirees, stay-at-home parents, or college students.Benefits:
- Competitive salary commensurate with experience
- Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience
- Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations
- Professional development opportunities, including training, conferences, and mentorship programs
How to Apply:If this opportunity aligns with your skills and interests, apply today by filling out our quick company mobile-friendly application. We look forward to hearing from you!Ready to swap the ordinary for the extraordinary in valet parking? Click Apply Now and let's start a conversation! We're eager to welcome the next member into our PMC family.About Parking Management Company (PMC):PMC is a rapidly growing company in the hospitality industry, specializing in valet parking services for 5-star hotels, resorts, hospitals, restaurants, and special events.Our mission is to build strong relationships with clients through the highest standards of customer service.For more information and to explore our open positions, visit JoinPMC.com and ParkingMgt.com.EEO/ADA:Parking Management Company is committed to ADA compliance and will make reasonable accommodations in line with the Americans with Disabilities Act of 1990.PMC is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.Note:This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.