Valet Site Lead- JW Marriott Houston (Full-time)
806 Main St, Houston, TX 77002, USA Req #1090
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Wednesday, August 21, 2024
Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just drive in and drive out. We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online.
Location: JW Marriott Houston
Shift: Full-time
As a Valet Site Lead, you will be responsible for orchestrating the exceptional service experience for hotel/site guests while working alongside coworkers to ensure that the site's service standards are met or exceeded. The Valet Site Lead has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. You will also be responsible for handling critical issues and making judgment calls when expediency is a priority. When issues are not urgent, you will report information to the manager, provide the facts of the matter, and seek instructions on how to proceed.
What you can expect in a typical day:
- Provide our guests with an exceptional arrival and departure experience that makes them feel welcome.
- Engage the guest to provide superior guest service.
- Ensure the valets are staged to maximize the guest experience.
- Manage the traffic at the front of the site(s).
- Monitor the parking/drive up area to keep the flow of vehicles organized (barricades, directing traffic, calling cabs, etc. as needed).
- Coordinate activity in the drive with the valet drivers to ensure timely delivery of guest vehicles.
- Conduct key audit with the Valet team at the end of each shift.
- Maintain the cleanliness of the front of the valet stand entrance.
- Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
- Maintain a clean and orderly appearance of the work area at all times.
- Create positive customer experiences by consistently providing excellent, 5-star service to Metropolis Parking's clients and customers.
- Assist customers and/or guests with luggage and other items, encouraging a positive arrival and departure experience.
- Assist guests, customers, and staff with general inquiries about parking, site location, directions, amenities, attractions, etc.
- Communicate with customers and staff who have general inquiries about parking, parking locations, and guest services.
- Use and maintain equipment properly, including keeping equipment clean.
- Work independently and as part of the team.
- Accurately use claim check process to return the correct vehicle to each guest.
- In the absence of the Operations Manager or Operations Supervisor, ensure coverage is maintained and breaks are taken appropriately.
- Perform other duties as assigned.
Position Qualifications
Skills and Abilities
- Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information.
- Ability to drive vehicles of all makes, models, and sizes.
- Reliability and responsibility.
Education and Experience
- High School Diploma or GED preferred.
Other Requirements
- Must be at least 18 years of age.
- Must be able to work a flexible schedule, including nights and weekends.
- Expected to constantly work in all outdoor weather conditions.
- Required to wear a uniform and follow appropriate grooming standards.
Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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