Job Description:Position OverviewThe Team Leader for the Variable Universal Life (VUL) Insurance Processing team will oversee and guide a group of specialists responsible for managing and processing a variety of VUL Life Insurance transactions. The Team Leader ensures that team members adhere to company policies and procedures, maintain compliance with regulatory standards, and deliver high-quality service while meeting individual and team performance metrics. This role also involves coaching and developing team members, monitoring workload distribution, and ensuring efficient operations to meet business objectives.We've embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.
Responsibilities- Team Leadership and Management: Provide leadership, mentorship, and day-to-day oversight of a team of VUL Insurance Specialists, ensuring they deliver high-quality, accurate, and compliant transaction processing and customer service.
- Performance Monitoring: Track and assess team and individual performance against established Service Level Agreements (SLAs) and other key performance metrics. Identify areas for improvement and implement necessary changes to achieve optimal team outcomes.
- Coaching and Development: Regularly coach and develop team members through training, feedback, and performance evaluations, fostering a culture of continuous improvement, technical expertise, and customer-centric service.
- Workflow Management: Oversee the distribution of work among team members, ensuring tasks are completed efficiently and effectively while maintaining consistent quality and attention to detail.
- Escalation and Problem Solving: Serve as the point of escalation for complex inquiries, complaints, or sensitive situations. Assist team members in navigating challenges, utilizing advanced problem-solving skills to resolve issues promptly and effectively.
- Quality Assurance and Compliance: Ensure that all transactions processed by the team comply with company policies, procedures, and regulatory requirements. Lead quality assurance initiatives to identify gaps and enforce corrective actions when necessary.
- Process Improvement: Identify opportunities for operational and process improvements, leveraging best practices and new technologies. Work with leadership to recommend and implement changes that enhance the customer experience and streamline operations.
- Collaboration: Collaborate with internal departments such as shared services, operations, and compliance to ensure the team has the resources needed to meet clients' expectations and align with business objectives.
- Reporting and Communication: Prepare and present regular reports on team performance, challenges, and achievements to senior management. Maintain open lines of communication with both team members and leadership to ensure alignment on goals and expectations.
- Training and Onboarding: Ensure that team members complete all required regulatory and job-specific training. Assist in onboarding new team members and guide them through the learning process to develop expertise in VUL Life Insurance products.
Skills and Abilities- Proven leadership skills with experience managing, coaching, and developing a team.
- Strong understanding of VUL Life Insurance products and transaction processing.
- Ability to analyze performance metrics and implement strategies for continuous improvement.
- Strong problem-solving skills and the ability to handle escalations and complex issues effectively.
- Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines.
- Excellent communication skills, both verbal and written, with a capacity for clear and concise reporting.
- Ability to work collaboratively in a team environment, while also being a self-starter who can work independently.
- Strong technical aptitude, with proficiency in navigating multiple systems and workflow tools.
- Ability to adapt to a dynamic and changing work environment, with a focus on continuous improvement.
Education- H.S. Diploma or Equivalent Required
- Bachelor's Degree Preferred
Experience- 5-8 years of experience in life insurance or annuities, with at least 2-3 years in a supervisory or leadership role. Required
- Experience with VUL Life Insurance products or similar complex financial products Required
LicensesBase Salary Range - $70,500-$103,500For over 175 years, Penn Mutual has empowered individuals, families and businesses on the journey to achieve their financial goals. Through our partnership with Financial Professionals across the U.S., we help instill the confidence and reliability that comes from a stronger financial future. Penn Mutual and its affiliates offer a comprehensive suite of competitive products and services to meet the unique needs of Financial Professionals and their clients, including life insurance, annuities, wealth management and institutional asset management. To learn more, including current financial strength ratings, visit www.pennmutual.com.Penn Mutual is committed to Equal Employment Opportunity (EEO). We provide employment and advancement opportunities to all qualified applicants and associates, according to applicable laws. This is reflected in our practices for hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment, compensation, selection or training, and all other terms and conditions of employment. All employment-related decisions and practices are free from unlawful discrimination. This includes: race, creed, color, national origin, ancestry, citizenship age, gender (including pregnancy), sexual orientation, gender identity or expression, domestic partnership or civil union status, marital status, genetic information, disability, religious observance or practice, liability, veteran status or any other classification protected under applicable law.