Job DetailsJob Location Austin - Austin, TX Remote Type Fully Remote Position Type Full Time Salary Range $85,000.00 - $110,000.00 Salary/year Job Shift Day Job Category Sales DescriptionPosition Summary We are recruiting for a vCIO Technical Advisor. This is a new position within our company that serves as a crucial resource for our vCIO team, providing in-depth technical expertise to support account management and sales efforts. Reporting directly to the Senior vCIO Manager, this 100% remote role bridges the gap between high-level business strategy and technical implementation, ensuring that our vCIOs can offer clients comprehensive, technically sound solutions that align with their business objectives. Critical in enhancing our vCIO team's capabilities within our IT Managed Services business, this position enables the delivery of innovative solutions that drive business success for our clients. The ideal candidate will combine deep technical knowledge, particularly in Microsoft technologies and network architecture, with the ability to support our vCIOs in their account management and sales functions, effectively translating complex technical concepts into tangible business value propositions. About Us: BlackPoint is a leading provider of comprehensive IT and Telecom Managed Services tailored to small and medium-sized businesses across the United States. Our commitment to excellence is reflected in our wide range of service offerings, which include IT network infrastructure, security, cloud storage and virtualization, carrier services, IT and telecom professional services, and project management. This comprehensive approach ensures that our clients receive end-to-end support for their technology needs. At BlackPoint, we are dedicated to delivering customized solutions that leverage cutting-edge technologies to empower our clients to achieve their business objectives. We pride ourselves on maintaining high expertise while offering our clients a wide range of services supported by a team committed to providing crazy-good service Compensation:
- Base Compensation: $85,000 to $110,000.
Benefits:
- Medical insurance with employer contribution.
- 100% company paid Dental and Vision coverage for employees.
- 100% company paid Short Term Disability insurance
- 100% company-paid Life insurance
- Generous Flexible Paid Time Off (PTO) program
- Paid Holidays
- Voluntary, employee-paid benefits include Long Term Disability, Employee and Spouse Life Insurance, and AFLAC.
- Fully vested 401(k) plan with 100% match on the 1st 4% of your contributions
Key Responsibilities
- Provide expert technical advice to the vCIO team on complex client issues and proposed solutions
- Analyze clients' existing IT infrastructures and recommend improvements or upgrades
- Assist in developing technical aspects of IT roadmaps and strategic plans
- Collaborate with vCIOs to design tailored technical solutions that meet clients' business needs
- Evaluate emerging technologies and their potential application to client environments
- Develop proof of concepts and technical demonstrations to support sales efforts
- Keep the vCIO team updated on the latest technology trends, best practices, and industry standards
- Conduct internal training sessions to enhance the technical knowledge of vCIOs
- Create and maintain technical documentation to support the vCIO team's client engagements
- Participate in client meetings when deep technical expertise is required
- Assist in translating complex technical concepts into business terms for client presentations
- Support the vCIO team in addressing technical objections during the sales process
- Evaluate and recommend technology vendors and solutions
- Assist in technical aspects of contract negotiations and service level agreement reviews
- Maintain relationships with key technology partners to stay informed about product roadmaps
- Provide expert guidance on Microsoft technologies commonly used in business environments
- Assist in designing and optimizing network architectures for clients
- Collaborate with the Senior vCIO Manager to align technical strategies with overall business goals
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field; OR equivalent work experience as a vCIO or Service Delivery Manager
- Minimum of 8 years of experience in IT, with at least 5 years in a senior technical role
- Current or past experience as a vCIO or Service Delivery Manager is highly preferred
- Proven track record of designing and implementing complex IT solutions across various technologies, with a focus on Microsoft ecosystems
- Deep understanding of enterprise IT architecture, including cloud computing, networking, cybersecurity, and data management, with particular emphasis on network architecture
- Strong knowledge of current and emerging Microsoft technologies relevant to managed service providers
- Familiarity with IT governance frameworks and industry regulations specific to IT Managed Services
- Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences
- Strong problem-solving and analytical abilities
- Ability to work collaboratively with the vCIO team and adapt to changing client needs in a remote work environment
- Experience with remote collaboration tools and methodologies