Vehicle Return Clerk (Remote - Wisconsin)
: Job Details :

About the RoleLocation: Remote - Wisconsin residentsDo you have a strong eye for detail? This could be a great opportunity for you - especially if you're interested in working from home!As a remote Vehicle Return Clerk (Repurchase Coordinator) at Morley, you'll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You'll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved.While prior experience in banking, mortgages, accounting or an auto dealership is helpful, it's not required. We'll train you on everything you need to know to handle these transactions with confidence!What You'll Doâ ¢ Ensure case accuracyâ ¢ Assemble case documentationâ ¢ Manage communications between the car owner, auto dealer and lending institutionâ ¢ Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturerâ ¢ Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeSkills for SuccessComputer navigation, typing and Microsoft Office skillsStrong attention to detailEligibility RequirementsHigh school diploma or equivalentCustomer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customersAble to work shifts within the center's hours of operation: Monday to Friday (no weekends!)Primary shift: 7 a.m. - 4 p.m. Central time (8 a.m. - 5 p.m. Eastern time)Rotational shift 2-4 times per month: 10 a.m. - 7 p.m. Central time (11 a.m. - 8 p.m. Eastern time)Must be able to stick to the schedule reliablyRemote Work RequirementsWisconsin residentHigh-speed internet access at home that you are able to connect to via Ethernet or landlineSecluded and distraction-free work environmentWhy Join Our Morley FamilyThe value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.Health & Wellness BenefitsMedical and prescription coverage, including free annual physicalsDental and vision insurancePaid time offAssociate wellness program (earn a reward for getting your annual wellness checkup)Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending accountLife insuranceShort- and long-term disability insuranceBenefits to Make Your Life EasierTeladoc: Free online access to doctors 24/724/7 nurse help deskPatient advocacy: Free 24/7 help with benefit questions and claims issuesFamily, financial and estate guidance (will) servicesAbout MorleyOur mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@.Thank you for your interest in Morley.NoticesMorley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: and your right to work: here to view Morley's CCPA Notice for applicants in California: here to view Morley's privacy policy: #J-18808-Ljbffr