SUMMARY The Vendor Management Inventory Specialist is responsible for monitoring and maintaining inventory levels at our customer locations. They communicate with customers as well as MCE inside and outside sales teams. A hand-held scanner will be used to create orders and maintain appropriate inventory levels. Deliveries will be made in a Company vehicle. DUTIES AND RESPONSIBILITIES
- Monitor customer site inventory; replenish and stock as needed to maintain defined stocking levels
- Recommend changes to customer inventory levels based on usage
- Identify opportunities to add new products to the VMI program
- Take customer spot orders when needed and relay information to outside and inside sales teams
- Assist VMI customers with inventory space/placement and work with them to set up appropriate product shipments
- Maintain awareness of customer min/max levels and communicates back to management
- Visit customers based on an established weekly schedule; make emergency visits to customers when needed
- Handle customers' on-site inquiries and recommend better applications and/or product improvements
- Maintain correct tagging on product bins in customer facilities
- Keep management and sales personnel informed about customer projects, quotes, and other significant interactions
- Check e-mails, phone messages, and text messages on an ongoing basis to maintain regular communication with customer base
- Participate in sales programs and activities such as meetings, promotions, sales blitzes, and training
- Coordinate with internal departments on a daily basis to gather relevant account information regarding customer visits
- Ensure accuracy of shipments to customers by reviewing proper delivery paperwork and packing slips and abiding by customer delivery procedures; follow-up to confirm customer satisfaction
- Address process issues resulting in incorrect product being pulled, shortages, or late shipments
- Assist with hose assemblies for customers when needed
- Maintain a professional, neat appearance to represent the Company
- Abide by customer safety rules, regulations, and attend training classes as required
- Provide required maintenance for company-owned vehicles; follow established driving policies
- Perform other related duties as assigned
QUALIFICATIONS
- Mechanical/technical knowledge required
- An understanding of Fluid Connector products and the ability to make hose assemblies and identify fitting-appropriate thread types
- Knowledge of warehouse processes and inventory control
- Ability to read and interpret documents such as purchase orders, shipping manifests, and packing lists
- Commitment to providing exceptional customer service
- Excellent verbal and written communication skills
- Strong time management skills
- Basic data-entry computer skills
- Parker-Hannifin product knowledge a plus
- Must have valid driver's license and be able to pass an MVR driving check
- Minimum of a high school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.