Location: Glen Allen,VA, USA
Position: Claims Vendor Operations Analyst
Location: Glen Allen VA 23060
Terms: Contract
Compensation: $20-22 per hour on W2
Certifications Required: NA
Job Description
The Claims Vendor Operations Analyst, with limited supervision, is responsible for managing all channels of communication with Claims vendors. This associate will be the primary contact point for all vendor relations, liaising between the claims department and external vendors. This position will review and analyze various aspects of vendor performance, generate vendor profile reports, administer the legal vendor database and legal-spend analytics tool, research and resolve vendor issues, and other responsibilities as requested by management. The Claims Vendor Operations Analyst will assist the claims organization in achieving department goals, including identifying opportunities to optimize spend and vendor performance.
Job Responsibilities
•Monitor shared mailbox(es) for daily triage and work tasks
•Research and resolve e-billing implementation discrepancies
•Capture all activity in the team document repository and e-billing system
•Communicate with internal and external stakeholders
•Build and maintain strong relationships with associates and vendors
•Assist with preparation of ad-hoc and mass communications to vendors
•Collaborate with other work streams to identify opportunities for more efficient processes and recommend solutions focused on continuous improvement
•Deliver timely updates to management with recommendations
•Contribute to and assist with the implementation of initiatives and action plans
•Maintain an understanding of the business environment including processes and technology to provide analysis and recommendations on workflow
Education and Work Experience
•Bachelor's degree
•3 years of relevant work experience in a customer service, supply, or vendor management function
•Insurance or legal industry experience strongly preferred
Skill Sets and Abilities
•Excellent communication and people skills
•Strong customer service and creative problem-solving abilities
•Strong organizational and time management skills
•Thinks innovatively about customer service and providing efficient solutions
•Proficiency with all Microsoft 365 applications (Outlook, Word, Excel, SharePoint)
•Quick study of e-billing software programs and document management systems
•Detail-oriented, results-oriented, and accuracy focused
•Comfortable working in a virtual team
•Strong desire for continuous improvement
About Seneca Resources:
Seneca Resources is client client-driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. Seneca Resources is a leading IT services provider with offices in Reston, Virginia, Alabama and Columbia, Maryland that services clients throughout the United States. The key to our success lies within our strong corporate culture which drives our business. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. In turn, we look for only the best and brightest to join our team. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.