Venue Manager (OEM)
Requisition ID: 2024-57783
Category: Recreation
Job Location: US-HI-Honolulu
Property: The Twin Fin
Compensation Type: Hourly
Company Overview
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
This 645-room hotel is perfectly located on Honolulu's famous Kalakaua Avenue, where it is just steps to the beach and an arm's reach to the best dining, shopping, and entertainment in the area. Guests can borrow the hotel's own towels and beach chairs to spend the day by the sea, or choose to lay out by the hotel's pool with a tropical drink from nearby Tiki's Grill and Bar. And for the adventurous, The Twin Fin offers an on-site activities desk ready to curate a number of fun experiences.
Overview
The Venue Manager (OEM) is responsible for assisting the Director of Activations with all aspects of the activity venues while providing attentive, courteous, and efficient service to all guests, including successfully resolving guest requests throughout their stay, while maximizing revenue.
Responsibilities
Education & Experience:
- Minimum 2 years of experience in retail purchasing, F&B, and hospitality.
- Must be proficient with computers and event planning.
- Excellent verbal and communication skills required.
- College Degree helpful.
Physical Requirements:
- Flexible and long hours sometimes required including weekends and evenings.
- Light work - Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- This position is very active and requires standing, walking, bending, and kneeling.
Qualifications
General Requirements:
- Assist the Director of Activations in executing new strategies to maximize activity venues.
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Stocking shelves/updating shelf layouts by following a planogram.
- Must work well in stressful, high-pressure situations.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, including wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Maintain a warm and friendly demeanor at all times.
Fundamental Requirements:
- Daily knowledge of all VIPs, sites, functions, and groups.
- Partner with Department to coordinate site visits, floor plan, event entertainment, etc. for confirmed events.
- During events be point of contact for hotel and 3rd party operators for programming, hotel activities and other evening activities.
- Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
- Assist with all Activations areas/venues, including Coconut Club breakfast, Pool coverage, and Lokahi events.
- Ensure overall guest satisfaction.
- Ensure all activity venues are prepared for proper opening and closing each day.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Be familiar with the event type, setup and greet/meet with client upon arrival to review set-up for accuracy.
- Overall safety of staff and visitors at activity venues, which includes compliance with all regulatory (OSHA) requirements, corporate governance requirements.
- Holds keys to the store, offering them the ability to open and close the store.
- Conducts inventory checks and maintains inventory records.
- Assists with activity venues goals and creating strategic sales plans with the Director of Activations.
- Meet and/or exceed profitability expectations for all the activity venues in all KPIs (sales, payroll, etc.)
- Maintain communication with all departments of the hotel.
- Monitor and maintain the cleanliness and orderliness of the activity venues.
- Oversee the activity venues physical plant to ensure facilities and equipment are in proper condition and good working order.
- Perform other duties as requested by management.
Salary: ($60k - $65.5K)
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