Venue Representative - Birmingham
: Job Details :

This is a US based position and the successful applicant will be hired into one of Poseidon's US-based partner companies.All offers of employment with WORLDS™ are contingent upon clear results of a thorough background check.We're looking for energetic people to join our team hosting the immersive show MESMERICA. You will be working as an on-site rep and our company ambassador to the venue staff team and audience. This is a part-time employment position. MESMERICA will run at the planetarium as long as there is a demand for seats. Our ideal candidate would be tech savvy, have customer service experience, social media knowledge and an upbeat, positive personality.WORLDS™ shows are fully immersive music and art cinematic projection shows for planetariums and giant screen theaters designed to relieve stress, evoke joy, happiness, and relaxation.Responsibilities include:Setting up/taking down our lobby setup to include: signage, check-in table, and merchandiseWelcoming and checking in our audiences, answering guest's questionsMerchandise inventory and salesOverall event facilitation, ensuring a smooth guest experienceOffering suggestions or comments on how we can do betterCommunication: this role requires timely communication with our Venue Operations team* Great communication skills are a MUST for this position.*Schedule:We're looking for candidates with availability on Friday-Sunday evenings from 4:00-9:30pm. The current schedule is as follows:2/17/2024 Saturday 2:00pm-9:30pm (earlier call time for training/orientation)2/24/2024 Saturday 4:00pm-9:30pmFuture dates to be confirmed:3/22/2024 Friday3/23/2024 Saturday3/24/2024 SundayAdditional show dates will be scheduled based on ticket sales, following a similar schedule.Requirements:Comfortable with using iPad apps, including WhatsAppUpbeat, positive personalityCustomer service experienceCommunicativeDetail orientedReliablePunctualGood judgment (able to timely relay any concerns or issues)Leadership / teamwork qualities (able to confidently direct provided on-site staff helpers when necessary)Natural problem solverCalm under pressure in high stress environmentsMore about our valuesWe expect:• Hard work, including some off hours (since we are running shows round the world);• World-class standards.• Attention to detail; we are moving fast and don't have time to be checking others' work.• Humor (lots of humor).• Respect and consideration for other team-members and our audience.• Ethics - while we push the boundaries of the tech, we always act with honesty and integrity.• Long-term, big picture thinking.• A collaborative outlook and attitude.• Ownership of mistakes, and the ability to turn them in to learning opportunities. We don't do guilt.• Open, honest communication.