Vermont Lottery Customer Service Specialist
: Job Details :

Select how often (in days) to receive an alert: Create AlertTitle: Vermont Lottery Customer Service SpecialistApplication Deadline Date: 12/08/2024Location: Berlin, VT, USPosition Type: PermanentSchedule Type: Full TimeHourly Rate: $20.28OverviewThe Vermont Department of Liquor and Lottery is looking for a Customer Service Specialist to perform advanced clerical and technical work for the Vermont Lottery. Duties include the processing of prize claims and prize payments, including the calculation and withholding of applicable federal and state taxes, providing customer service excellence to internal and external customers and agents, explaining lottery rules, procedures and statutes, and dealing with irate claimants and agents.Work is performed under the direction of the VT Lottery Customer Service Supervisor.Who May ApplyThis position, Vermont Lottery Customer Service Specialist (Job Requisition #51508), is open to all State employees and external applicants.Resumes will not be accepted via e-mail. You must apply online to be considered.Must be able to work quickly and accurately in order to meet customer needs. Normal office conditions prevail. Some overtime work may be required.Minimum QualificationsHigh School diploma or equivalent AND two (2) years or more of work experience involving customer service duties.Total CompensationAs a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:80% State paid medical premium and a dental plan at no cost for employees and their familiesWork/Life balance: 11 paid holidays each year and a generous leave planState Paid Family and Medical Leave Insurance (FMLI)Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) planTuition ReimbursementFlexible spending healthcare and childcare reimbursement accountsLow cost group life insuranceIncentive-based Wellness ProgramQualified Employer for Public Service Student Loan Forgiveness ProgramThe State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.#J-18808-Ljbffr