Veteran Liaison Officer - Veterans Evaluation Services
: Job Details :

Description & Requirements Maximus is currently hiring for Veteran Liaison Officers to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Veteran Liaison Officer is responsible for addressing all Veteran clients' concerns, disputes, scheduling requests, and issues that may arise throughout the course of handling VA- requested Compensation and Pension (C&P) exams. Educate veterans on VES and VA procedures and resolve potential problems. Respond to negative feedback from Veterans and/or Providers. Respond to feedback/follow ups via email or follow up calls. Due to contract requirements, only US Citizens or a Green Card holders can be considered for this opportunity. Essential Duties and Responsibilities: - Receive incoming calls directly from upset Veterans. - Receive incoming calls transferred from the Call Center. - Review cases at the request of Veterans / Servicemembers and process them accordingly. - Place outgoing to Veterans / Servicemembers regarding their compensation and pension exams. - Explain policies and procedures of VES and the VA to Veterans / Servicemembers who are unfamiliar with our company. - Request reschedules, cancellations, and no shows as necessary. - Communicate with potentially violent Veterans. - Communicate with potentially homicidal and/or suicidal Veterans. Please note: With this position you have the option to have Maximus provide you with equipment to use, or you may use your own equipment. Home Office Requirements Using Your Own Equipment: - Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net) - Preferred Windows or Mac (no Chromebooks) o OS for Windows - Windows 10 or newer o OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router - USB plug and play wired headset with a microphone and noise suppression. - Private work area and adequate power source - A second monitor is highly recommended for most positions. - Must currently and permanently reside in the Continental US Home Office Requirements Using Maximus-Provided Equipment: - Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net) - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router - Private work area and adequate power source - Must currently and permanently reside in the Continental US Minimum Requirements - High School diploma or GED required. - Military Service required. EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 20.60 Maximum Salary $ 20.87