Veterinary Client Service Representative (Spanish Speaking - 1st Shift)
: Job Details :

CARE | Charlotte Animal Referral & Emergency is a privately owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth! Board-certified specialty services offered include Cardiology, Internal Medicine, Neurology, Ophthalmology, Oncology, and Surgery.The Position: We're looking for an experienced Client Service Representative; veterinary CSR experience is preferred but not required.The Schedule: We have the following schedules available: 7am - 3pm7am - 5pmAs a 24/7 hospital, we are open on weekends and holidays. All CSRs will be required to rotate holiday coverage.Requirements:Fluent in SpanishHigh school diploma, general education degree or equivalent.Ability to stay calm when customers are stressed or upset.Proficient with computers.Experience in customer service.Excellent written and verbal communication skills.Emotional intelligence, self and social awarenessResponsibilities:Greet clients and patients as they enter the hospitalAnswer multi-line telephoneCheck patients in as they arriveNotify technicians when patients have arrivedSecure all documents prior to the arrival of patients for scheduled appointmentsScan and save documents according to protocolsInput patient and client information correctly into the electronic medical recordOther duties as assigned.Benefits:80-hours of PTOCompany Health InsuranceDental InsuranceVision Insurance401k with company matchGroup Term Life InsuranceVoluntary Term Life Insurance$1,500/yr Flexible Spending AccountEmployee Assistance ProgramEmployee Discount$750/yr CE AllowanceUniform AllowanceReferral ProgramTuition ReimbursementThe Location: Charlotte Animal Referral & Emergency is based in Charlotte N.C. This is a great place to live because of our restaurants, breweries, shopping and close proximity to hiking trails as well as the mountains and beach. CARE is conveniently located minutes from uptown and is easily accessible from US74.What are your next steps?Our interview process consists of a phone interview, in-person interview and working interview.After you submit your application we will email you to schedule a phone interview.