Description Position at Hamburg Veterinary Clinic Hamburg Veterinary Clinic, located in northern New Jersey, is looking for a Client Service Representative/Vet Assistant to join our team. This position is responsible for managing multiple phone lines simultaneously, booking appointments, checking in/out clients, and processing payments. Must have excellent skills in multi-tasking, client service, and communication. We are looking for someone with a great attitude, outgoing personality, a high level of computer proficiency and exceptional telephone skills. Applicants must be team players who enjoy working in a fast-paced environment. This is a full-time position, approx. 32 hours, with flexibility to work additional hours.
CSR Responsibilities and Duties: - Greet patients, their pets, vendors, and other visitors to our medical office
- Educate clients on the importance of preventative care
- Answer patient questions, provide assistance and directions when necessary
- Field all phone calls and send emails
- Utilize our medical office software to schedule new and follow-up appointments for our patients
- Register new patients and update necessary records
- Process bills, invoices, and patient payments in office
Vet Assistant Responsibilities and Duties:
- Animal handling and restraint
- Assist doctors and technicians with medical treatments, diagnostic tests, and procedures
- Obtain health history from clients and ensure documentation is accurate and complete within the electronic medical record
- Maintain cleanliness of treatment and patient areas
- Restock and organize medical supplies
- Constantly advance your knowledgebase and skill set
Skills and Qualifications:
- 2 years of professional experience in a veterinary clinical setting (CSR, kennel attendant, vet assistant, other), preferred
- Candidates must be willing to be cross-trained as a Veterinary Assistant.
- Excellent phone and computer skills
- Must possess excellent communication skills and the ability to problem solve and handle multiple tasks
- Must have the ability to adjust to changes in the environment and able to handle stress in a calm manner
- Must be a team player, have patience and maintain a positive attitude.
- Must be able to anticipate and be detail oriented due to the high level of quality medicine. Must be able to lift and restrain pets of at least 40 pounds.
Hamburg Veterinary Clinic has proudly served the communities of Hamburg, New Jersey and Sussex County since 1971. We are a full service animal hospital that has remained as dedicated to excellence in the field of veterinary medicine as we were when we first opened our doors. Our practice continues to provide a full range of veterinary services to cats and dogs with a focus on individual attention to each patient and disease prevention. Our belief that quality veterinary care should place value on pet owners just as much as the well-being of their animals means that we are also dedicated to making sure that clients receive the best customer service available at every stage of their visit. We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.