Veterinary Hospital Clerical Assistant
: Job Details :

Job Summary:Join the client services team at UW Veterinary Care! This position performs administrative and customer service support for UW Veterinary Care (UWVC), to provide exemplary customer service to all clients, clinicians, and staff and ensure smooth administrative operations and optimize patient care. This essential position will support both hospital call center and medical records functions and will perform duties under limited supervision.Responsibilities:Performs administrative and customer service support in an office setting within a healthcare facility or clinic to provide quality customer service to all patients and staff and ensure smooth administrative operations.35% Provides day-to-day operational support to medical work unit personnel35% Prepares documents for patient admissions and appointments10% Receives, submits, and responds to inquiries according to established policies and procedures20% Process health record files and documents according to established policies and proceduresTasks:Provide back-up coverage to Medical Records and Call Center staff during leaves of absence, lunch breaks, and provide backup relief of their tasks during busy spellsUploading medical records to the Hospital Information System (HIS), approximately 135+ documents daily, and alerting appropriate services that new documents are available in the patient medical recordAssist with maintaining and updating training documents for Call Center and Medical RecordsFiling and maintaining files for Medical RecordsAssist with annual archive project; Prepare and send medical records to offsite storage when needed; Manage the ordering and returning of medical records from offsite storage.Pull charts/medical records for research study requestsHandle account cleanup in the HIS; updating client names, patient names, and merging duplicate accountsAdd/cleanup referring veterinarian (rDVM) information in the hospital information systemHandle rDVM requests for UWVC brochures, and maintain a log of sameAssist with the release of records to staff, referring veterinarians, and clientsProvide customer service and respond to inquiries regarding the paper and electronic health recordSort, file, and scan loose paperwork and medical recordsOther duties as assignedEducation:Required: H.S. DiplomaPreferred: Associate's DegreeQualifications:A minimum of 1 year of clerical experience preferred, particularly in a medical setting. Experience in a call center strongly preferred, and knowledge of medical terminology strongly preferred.Work Schedule:Monday-Friday, 8AM-5PM, with 1 hour lunchPotential for on-call hours as required by the hospital.Work Type:Full Time: 100%It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.Appointment Type, Duration:Ongoing/RenewableSalary:Minimum $19.50 Maximum $27.00 HOURLYDepending on QualificationsSign-on Bonus of 3-5% of base pay (based on FTE) to be paid quarterly over the first year of employment!How to Apply:Begin the online application process by clicking the 'Apply Now' button. Applicants are asked to upload a cover letter outlining your experience as related to the position as well as a current resume and a list of three professional references, one of which must be your current supervisor. We will not contact your current supervisor without advance notice. Please ensure that the resume and cover letter address how you meet the minimum/preferred qualifications for the position.Contact:Michelle 608-###-####Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.#J-18808-Ljbffr