At Nemacolin, our associates are immersed in a world of excitement and unparalleled experiences. As the Veterinary Medical Director, you'll have the opportunity to contribute to this extraordinary culture while providing exceptional care for our furry guests.Building Trust & Serving Associates:You'll need to provide associates with the tools, information, and support necessary to do their jobs with excellence.
- Cultivate a culture of excellence by leading by example, hiring qualified team members, setting clear expectations, and providing timely, constructive feedback
- Hire qualified, mission driven team members.
- Set specific, measurable expectations.
- Give specific, measurable, timely feedback-both reinforcing and corrective.
- Develop staff through ongoing training and support.
- Model and foster open communication by ensuring team members have information, input, and influence.
- Schedule staff in a way that balances the organizational (guest) needs and the associate's individual needs.
- Care for the guests, staff, and self safely and appropriately.
- Collaborate and help out team members at levels.
Producing Excellence:(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)
- Deliver internal and external guest service the Nemacolin way. Goes above and beyond - whether for an associate or guest.
- Drives the culture and delivery of quality care to ensure every pet receives consistent care aligning with our domains of quality (staff, effective, patient/client-centered, timely, efficient, and equitable care).
- Deliver exceptional veterinary care that aligns with our commitment to quality, compassion, and professionalism. Ensure every pet receives the highest level of care in a nurturing and supportive environment
- Live and exemplify the guiding principles of Nemacolin Resort Inc. within self and team.
- Manage and mentor the veterinary team, including veterinarians, the Director of Nurses, and the Office Manager, ensuring effective collaboration and high performance.
- Oversee day-to-day operations to ensure compliance with regulatory standards, including controlled substance management and radiation safety, optimize efficiency, and drive revenue,
- Establish trust and gain the confidence and compliance of clients through effective preventive care, thorough diagnostic workups, comprehensive treatment plans, clear home care instructions, and well-planned follow-up visits.
- Advocate for preventive care and adoption of wellness plans to enhance the long-term health and well-being of pets.
- Assimilate information gathered through effective history taking, physical examination, and diagnostic workup to arrive at appropriate and effective clinical decisions.
- Practice evidence-based medicine and preventive care when data or guidelines exist, using sound judgment when they do not.
- Perform all basic surgeries with appropriate anesthesia, monitoring, and pain management to ensure the best outcomes for patients.
- Educate clients and hospital associates to improve their level of knowledge about veterinary care and husbandry.
- Perform regular hospital inspections and quality audits to ensure compliance with industry, regulatory, and Nemacolin quality standards while fostering veterinary technician and staff engagement.
- Develop associates and coach new hires to deliver an exceptional onboarding and mentorship experience.
- Ensure all clinical work is conducted on-site, with the exception of providing care for the owner's dogs, who reside on the resort grounds.
- Deliver veterinary quality KPIs to support the hospital, market, and practice revenue goals.
- Lead the veterinary hospital team through the daily schedule and caseload, delegating tasks to paraprofessionals to improve hospital efficiency.
- Address and resolve client concerns arising from the medical care of a pet.
- Actively participate in local, state, and national veterinary organizations to cultivate relationships within the veterinary profession and promote the Woodlands Animal Care Center's brand reputation.
- Respond to emergencies as needed, ensuring that all pets receive timely and appropriate care.
- Maintain hospital operations to meet local, state, and federal regulatory requirements, including controlled substance management and radiation safety.
- Charge for services rendered and products/prescriptions dispensed.
- Constantly strive to enhance medical quality, hospital efficiency, and profitability.
- Foster a collaborative and supportive team culture by mentoring staff, providing ongoing training, and encouraging professional development
- Mentor veterinary student externs and foster the professional growth of all team members.
- Other job duties as assigned.
Improve Continually:Today's innovations drive tomorrow's success.
- Assess efficiency and effectiveness and work to improve both.
- Learn from our mistakes.
- Evolve the animal care center to reflect guest preferences, requests, and
- Drive continuous improvement by advancing the animal care center to align with evolving client preferences, incorporating cutting edge veterinary practices and embracing innovative care methodologies
Knowledge, skills, and abilities required:
- Doctor of Veterinary Medicine (DVM)
- Licenses: State Veterinary Board and DEA registration required prior to start date.
- Ten (10) plus years of related veterinary experience.
- Ability to complete skill testing with near-perfect scores.
- Demonstrate exceptional leadership skills and a deep commitment to providing the highest quality veterinary care.
- Knowledge of and ability to operate Microsoft Office Programs - Word, Excel, PowerPoint, etc.
- Ability to perform basic mathematical functions.
- Independently initiates, follows-up on, and completes assignments as well as special projects.
- Ability to perform effectively in a fast-paced environment.
- Strong organizational skills.
- Ability to effectively perform multiple tasks.
- Ability to interface professionally with business contacts and customers.
- Demonstrates interpersonal sound judgment and decision-making skills in directing administrative tasks, using discretion when necessary, understanding the potential impact on the department.
- Ability to perform physical tasks, such as lifting animals and standing for long periods.
This job description cannot possibly include a complete comprehensive listing of all the activities, duties, or responsibilities that may be required by the organization and/or members of management. It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.Join our team and make a lasting impact on the lives of animals and their owners.