Prospect Park Animal Clinic is seeking a dedicated and customer-focused Veterinary Receptionist to join our team. As the first point of contact for our clients, you will play a crucial role in providing excellent customer service and ensuring the smooth operation of our clinic. If you have a passion for animals, exceptional communication skills, and a knack for organization, we'd love to hear from you! Responsibilities:
- Greeting Clients: Warmly welcome clients and their pets as they enter the clinic, ensuring a friendly and professional atmosphere.
- Answering Phone Calls and Emails: Manage incoming calls and emails promptly and professionally, addressing client inquiries, appointment requests, and general information.
- Scheduling Appointments: Efficiently schedule and reschedule appointments using practice management software (Avimark), while accurately inputting patient information.
- Checking Clients In and Out: Streamline the check-in and check-out process, verifying appointments, processing payments, and addressing client concerns.
- Scanning of Medical Documents: Maintain organized digital records by scanning and cataloging important medical documents and records.
- Cleaning and Maintaining Reception Area: Keep the reception area clean, organized, and welcoming at all times, ensuring a positive client experience.
Requirements
- Previous experience in a customer service or receptionist role is preferred.
- Familiarity with Avimark or similar veterinary practice management software is a plus.
- Must have 1 year of experience working in the veterinary field
- Strong communication and interpersonal skills.
- Exceptional organizational abilities and attention to detail.
- A genuine love for animals and a commitment to providing excellent care.