Location: Santee,SC, USA
Company Description
At Santee Animal Hospital we pride ourselves on practicing the best medicine possible. We provide a variety of services that include internal medicine, senior and pediatric wellness, radiology, and surgery. We are proud to have an in-house laboratory, which allows for rapid diagnostics.
Our mission is to provide the best possible veterinary care for all pets while treating our clients as our friends. We do this with a long standing, excellent staff of fully licensed technicians, dedicated support staff, and committed doctors. Our office will do everything we can to make your experience with us an enjoyable and educational one. To serve your pet's needs best, we provide focus on prevention, in office laboratory, 30-min doctor appointments, drop off services, on-site boarding facilities, and fully trained staff.
The small, rural town of Santee is surrounded by quality golf courses and offers outstanding outdoor activities, including hiking, boating, fishing, and birding. Sitting on the south shore of Lake Marion, the largest freshwater lake in South Carolina, Santee is one of the most popular fishing destinations in the state. We're not only known for our beautiful outdoor activities, but you also must come try our delicious food. Whether its Mexican, seafood or a tasty slice of pecan pie with ice cream, you'll find what you crave in Santee.
Visit our website to learn more about us!
Job Description
Job duties include, but are not limited to:
The purpose of this position is to serve as Customer Service Representative at Santee Animal Hospital, to perform record keeping duties, to perform clerical duties related to patient care and treatment, and to provide miscellaneous support to the Veterinary Practice Manager and health care team. These service functions include, but are not limited to, reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail service. This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital. Regular attendance and timeliness are an essential function to fulfill the requirements of this position.
Qualifications
We're looking for:
* Experienced Receptionist with a minimum of 1-year veterinary experience preferred
* Possession of strong organizational skills and attention to detail.
* Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient's condition, and compiling and submitting data on patients treated.
* Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alpha, numeric or subject matter headings.
* Understanding the implications of new information for both current and future problem-solving and decision-making.
* Ability to work independently on assigned tasks as well as to accept direction on given assignments.
* Regular attendance and timeliness are an essential function in order to fulfill the requirements of this position.
* Performs other duties as assigned.
* Ability to multi-task
* Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
* Ability to greet clients in a professional, friendly, hospitable manner - check clients in, discharge patients.
* Requires strong client service skills. Personal contacts are with pet owners affected by a variety of problems, visitors and other healthcare team members. Considerable tact and diplomacy are required. Must accurately relay owner's account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s).
* Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
* Requires active listening skills, giving full attention to what other people are saying, taking time to understand the points be made, asking questions as appropriate and not interrupting at inappropriate times.
* Work well with all employees and ensure that your actions support the hospital, the doctors, and the practice philosophy.
* Ability to work independently on assigned tasks as well as to accept direction on given assignments.
* Actively looking for ways to help others
* Knowledge of computers and relevant software applications including MS Office (Word).
* Perform routine maintenance on equipment and determine when and what kind of maintenance is needed.
Additional Information
We offer our staff:
* Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
* Employee Assistance Program
* Paid Vacation and Sick Time for ALL Employees
* Paid Bereavement Program
* Paid Parental Leave Program
* Competitive Compensation
* Continuing Education Allowance (applies to licensed/registered/certified roles)
* Tuition Assistance Program
* Access to a CVA/CVT/CVPM Partnership through Penn Foster
* Career Development Opportunities
* Referral Bonus Program for most positions!
* Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
* *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit