Overview:
Cleveland Road Animal Hospital has an opportunity for
Veterinary Receptionist to join our team!
Cleveland Road Animal Hospital is a well-established, progressive, multi-doctor small animal, general practice located in Wooster, Ohio. We offer many services to provide the best comprehensive care to our patients including Wellness Services, Preventative Care, Urgent Care, General & Orthopedic Surgery, Digital Full Body X-Ray, Ultrasound, Full In-House Laboratory, In-House Pharmacy, Boarding, Grooming & more.
As we are growing and offering new services and our team is also growing. We are looking for a motivated, team players that have a passion for providing high quality care to patients and clients.
Location: 2752 Cleveland Rd, Wooster, OH 44691?
Shift Details: This is a full-time position (30+ hours/week) working varied shifts Monday - Friday (6:45am-5pm, 8am-6pm, and 9am-6pm) and rotating Saturdays are required. We want our employees to have a work life balance so we do strive to have consistent schedules and a set day of a week.
Pay Range: $16.00 - $20.00/hour (based on experience)
What We Are Looking For: Top notch individuals who will provide exceptional service and care to our clients and their furry friends.
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities:
How you'll make an impact:
- Maintain and uphold the Core Values and Mission Statement of MVP.
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
- Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
- Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
- Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
- Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
- Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors recommendations when checking out clients.
- Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
- Verify the eligibility of clients with charge accounts.
- Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patients medical records.
- Fill prescriptions refill forms and provide routine administrations instructions to clients.
- Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications:
Required Knowledge, Skills and Abilities:
- Demonstrated commitment to MVP core values.
- Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
- Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
- Must have excellent spelling and grammar.
- Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
- Ability to display tact and respect with clients and team members, even when busy or hectic.
- Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
- Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
We put people first and never compromise on our values.
Apply today for immediate consideration!
Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.