Location: Pasadena,MD, USA
Job Description
If you are passionate about pets and are interested in joining a team of highly devoted animal advocates, our hospital may be the right fit for you!
Huffard Animal Hospital is a well-established and bustling 8-doctor Small Animal General Practice. We offer wellness and preventative care, same-day appointments for sick patients, in-house diagnostic capability (bloodwork, radiographs, ultrasound), overnight supervised hospitalization, technician services, elective and emergency surgeries, dental cleaning, and boarding.
The veterinary receptionist (also known as Patient Care Coordinator or PCC) provides support to the entire veterinary team. Each department in the hospital works cohesively to safely and compassionately provide the veterinary care needed by pets and their owners. It is important that a candidate for this position be able to integrate well with different people, and to dedicate themselves to providing superior medical care for our patients and their owners. Our staff works a rotating weekly schedule that includes weekends and holidays.
Qualifications
* Must be at least 18 years old
* Must be motivated to independently seek ways to help the team throughout the day, in addition to performing all expected duties
* Genuinely enjoys working with people and are committed to providing compassionate care for owners as they navigate veterinary care for their beloved pets
* Is able to effectively shift gears between in-person, phone, and electronic communications while demonstrating patience and maintaining a welcoming and pleasant tone
* At least 1 year of experience in a customer service setting, but willing to train on-the-job for motivated candidates
Responsibilities
* Provide excellent customer service, including answering phone calls, responding to client texts and emails, and compassionately help clients navigate the care of their pet, whether healthy or ill
* Schedule appointments for examinations, procedures, and follow-up care
* Relay client questions and concerns to appropriate members of the medical team when an answer to their inquiry is not readily available/accessible
* Serve as the front-face of an established and bustling veterinary practice with a strong desire to serve the needs of the community
* Accurately perfom monetary transactions to include invoicing and collecting payment
* Diligently review and/or complete medical records as needed
Compensation
* The base hourly range for this position is $18.00 - $22.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Benefits
* Medical, dental, vision, and other supplemental insurance
* Health Savings Account
* 401(k)
* Vacation and sick paid time off
* Uniform allowance
* Employee pet discount
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.