Location: Weaverville,NC, USA
Broad River Animal Hospital is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What to Expect
As you join our mission to provide progressive, high-quality, compassionate medical and surgical care for your canine and feline family members, expect to be supported in your work and home life with:
* All the benefits you deserve-medical, dental, vision, retirement-plus an employee pet discount because we know your pets are family, too.
* Paid time off. Take the time you need to recharge.
* No evenings or weekend hours!
Salary: $16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule: Monday - Friday, 7:45 am - 5:15 pm, with one day off during the week. No evenings or weekend hours!
Key Responsibilities:
* Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
* Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
* Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
* Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
* Assist in maintaining cleanliness and organization to ensure a positive client experience.
Qualifications:
* Previous experience as a veterinary receptionist is required.
* Strong organizational and multitasking skills
* Ability to maintain a calm, professional, and positive demeanor
About Broad River Animal Hospital
Broad River Animal Hospital is locally owned and operated by Dr. Kathleen Allison & Dr. Sue Reinecke. They have practiced veterinary medicine and surgery for a combined 45+ years in Weaverville and Asheville and are ready to help you and your pets stay healthy!