Vice Chair, Quality - Patient Experience
: Job Details :

Why Mayo ClinicMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans- to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You'll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.ResponsibilitiesMayo Clinic is seeking candidates for the Vice Chair, Quality - Patient Experience. The Mayo Clinic experience is a Category of One experience that seamlessly blends world-renowned medical care, whether provided digitally or in person, with compassion. The Vice Chair of Quality is the enterprise administrative leader with the responsibility to evolve and drive the Quality strategy of creating an unparalleled experience for persons seeking Mayo Clinic for trusted knowledge and health care.As the Vice Chair of Quality, you will be responsible for overseeing several service lines and programs to improve the digital experience, personalized care experiences, innovative care models and technology integration. You will also collaborate with physician and administrative leaders across the Enterprise to enhance relationships and ensure successful operations of strategic directives. One of your key roles will be to lead the Mayo Clinic Experience program, which aims to deliver the best possible care and service to every patient, every time.You will be responsible for managing, coaching and mentoring a staff of operations administrators; achieving performance metric targets; and monitoring, categorizing and working in partnership with practice to reinforce Quality principles. You will represent the department to and participate in institution committees and task groups, external groups; coordinate Mayo resource plans (projects, people, facilities, money and equipment) in an effective and efficient manner; develop and foster strategies and directions that support department and institution goals and objectives. You may serve as secretary, assistant secretary or member of institutional committees.Don't miss this chance to join a world-class team and make a difference in the lives of millions of patients. Apply today and become part of the Mayo Clinic Experience.QualificationsMaster's degree and 10 years of experience in quality, patient experience and/or consumer experience required, including a minimum of five years' relevant administrative experience with demonstrated leadership expertise. Knowledge and background in digital consumer or patient experience preferred. Passion for continuous learning and improvement, and a commitment to Mayo Clinic's core values of respect, integrity, compassion, healing, teamwork, innovation, excellence and stewardship.Exemption StatusExemptCompensation Detail$192,587 - 288,891 / yearBenefits EligibleYesScheduleFull TimeHours/Pay Period80Schedule DetailsM-F, business hoursWeekend ScheduleAs neededInternational AssignmentNoSite DescriptionJust as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.Affirmative Action and Equal Opportunity EmployerAs an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.RecruiterJessica Gartner