Location: Bronx,NY, USA
At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.
Job Description:
FULL TIME
Monday-Friday
8am-5pm
* 7+ years experience in call center management, sales or client intake within the healthcare or personal care services sector
Pay Range: $150,000 + bonus opportunity (may be negotiable depending on experience)
Vice President Client Acquisition and Retention
At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Vice President Client Acquisition and Retention. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.
To continue to be an industry pioneer in delivering unparalleled care, we need a Vice President Client Acquisition and Retention with commitment and compassion. Are you one of them? If so, apply today!
Why Join the Elara Caring mission?
* Work in a collaborative environment.
* Be rewarded with a unique opportunity to make a difference.
* Competitive compensation package
* Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
* Opportunities for advancement
* Comprehensive insurance plans for medical, dental, and vision benefits
* 401(K) with employer match
* Paid time off, paid holidays, family, and pet bereavement
* Pet insurance
As Vice President Client Acquisition and Retention, you'll contribute to our success in the following ways:
* Develop and implement strategies to enhance call center sales performance and client intake processes, aligned with the company's goals.
* Drive initiatives to grow client acquisition and retention through personalized and effective communication.
* Collaborate with the leadership team to set sales targets and operational goals, ensuring alignment with overall company objectives.
* Monitor market trends and competitor activities, adapting strategies to maintain a competitive edge.
* Lead the intake and call center teams in converting inbound and outbound inquiries into sales and successfully onboarding new clients.
* Establish and track key performance indicators (KPIs) related to lead generation, conversion rates, client satisfaction, and team performance.
* Ensure that the call center sales team follows all compliance and regulatory standards specific to the personal care services industry.
* Develop pricing strategies for private pay, service packages, and promotions to drive revenue and meet client needs.
* Oversee day-to-day operations of the intake and call center to ensure smooth and efficient processes, timely response to inquiries, and exceptional customer service.
* Optimize workflow, technology, and staffing models to improve overall call center efficiency and effectiveness.
* Implement best practices in call center management, including call scripts, CRM tools, and lead management systems.
* Ensure accurate and timely documentation of client interactions and data within company systems, supporting compliance and reporting requirements.
* Recruit, train, and mentor a high-performing team of call center agents, supervisors, and intake specialists.
* Develop and refine on-going team training to drive sales and referral conversion improvements.
* Foster a positive, performance-driven culture with an emphasis on teamwork, accountability, and continuous improvement.
* Performs other duties/projects as assigned.
What is Required?
* Bachelor's Degree in Business, Healthcare Administration, Sales or related field.
* Master's Degree is preferred.
* 7+ years experience in call center management, sales or client intake within the healthcare or personal care services sector.
* 5+ years experience in a leadership role managing teams.
* Proven track record of leading sales and intake operations in a high-volume call center environment.
* Expertise in CRM tools, call center software and sales reporting metrics.
* Experience developing and managing budgets, KPIs and financial targets.
* Must be able and willing to travel approximately 50%.
You will report to the Regional Vice President PCS Operations.
This is not a comprehensive list of all job responsibilities; a full job description will be provided.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.
Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.
Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to ...@elara.com.