VICE PRESIDENT, CLIENT SERVICE II (CORPORATE TRUST - CLO/STRUCTURED FINANCE/LOANS)At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.We're seeking a future team member for the role of Vice President, Client Service II (Corporate Trust - CLO/Structured Finance/Loans) to join our Corporate Trust Operations team. This role is located in Houston, TX, and will work a Hybrid schedule (3 days per week in-office required).You'll make an impact in the following ways:
- Works with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources at BNY
- May resolve atypical issues or escalate to management as appropriate
- May lead staff on specific projects
- Leads team members in providing support to major clients whose partnership with BNY may have a broad impact on the business in addressing and resolving complex operational and technical issues and ensuring requests are executed
- Applies advanced problem solving skills, judgement, and extensive experience to analyze information
- Uses masterful communication skills to deliver high quality service to a specialized client base
- Provides key individuals at assigned clients information related to BNY products and services representing a broad array of lines of business and geographies and leverages an expert understanding of broader BNY services and offerings
- Leads clients in reviewing potential business needs and directs them to appropriate resources at BNY
- Resolves the most complex or non-routine client issues or inquires, as needed
- Leads resolution of issues escalated by more junior team members
- Uses extensive knowledge of client issues and needs to lead business development efforts
- Uses expert understanding of BNY products and services to best propose expanded offerings to clients for front office consideration
- Leads internal activities and initiatives designed to improve the client experience
- Uses knowledge of client services best practices and BNY client needs to lead the teams development of process improvements
- No direct reports
- Provides guidance to less experienced team members
- May assign work to more junior team members
- Supports multiple, complex client accounts
To be successful, we're seeking interest in the follow areas:
- Bachelors degree or the equivalent combination of education and experience is required
- 10-12 years of total work experience preferred
- Experience in an operational area and/or client services preferred
- Client Service/Operations experience within financial services is strongly preferred
- Corporate Trust background preferred
- Finance/accounting, compliance/reporting, reconciliation background experience preferred
- CLO/CDO/SOLVAS background preferred
At BNY, our culture speaks for itself. Here's a few of our awards:
- America's Most Innovative Companies, Fortune, 2024
- World's Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN - 100% score, 2023-2024
- Most Just Companies , Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.