Vice President, Commercial Services- Lifestyle Group
: Job Details :

The Opportunity Grow your career as a successful Lifestyle Commercial VP within Hyatt's newly launched lifestyle division, driving guest and customer performance for some of the most exciting lifestyle brands in the industry. The VP will represent their portfolio at the appropriate industry forums and market events. Reporting to the SVP of Commercial Services, Americas the VP of Commercial Services partners with the respective leaders in Operations to deliver the hotel P&Ls, and interacts with senior operations and corporate leaders, across Sales, Distribution, Marketing, Digital, social media, Revenue Management and Market Intelligence. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We're proud to offer exceptional corporate benefits which include: •Annual allotment of free hotel stays at Hyatt hotels globally •Flexible work schedules •Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center •A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption •Paid Time Off, Medical, Dental, Vision, 401K with company match Our Commitment to Diversity, Equity, and Inclusion Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with. Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page. Who You Are As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally. The Role This NYC-based position will support the President & Creative Director, and two Managing Directors for the Hyatt Collective in driving hotel and divisional performance; attracting and retaining talent; and ensuring a best-in-class colleague culture. This role will report directly to the SVP of Commercial Services, Americas with a dotted line into senior leadership of the Hyatt Lifestyle Group. This role will be responsible for: •Developing the annual Commercial Budget (revenues, ADR, Occupancies) and Marketing/Sales plans presented to and approved by hotel owners, in collaboration with hotel teams. •Working with hotel leadership teams and your regional resources to understand regular results performance and trending and identify gaps to budget/forecast and develop plans accordingly to remedy. •Participating as needed in Monthly and Quarterly Commercial results to the owner groups, working with the necessary stakeholders to pull together these presentations, and explaining the details (market environment, competitors, pricing, market penetration, etc.). •Managing all regional leaders reporting to this org who will have direct liaison with hotel commercial teams. Grow and mentor these leaders to drive their career development. •Coordination with the corporate commercial structure to leverage support and focus on the hotels in need from his/her region. This includes marketing, communications, and sales support from any of our global source markets, direct channels, travel agencies, groups, MICE, etc., and are additionally expected to be the communication channel from the hotels to all the Corporate Commercial structure to maintain the teams aligned and informed about any important news, changes to properties, situation, or event in destinations, etc. •Providing input to all Commercial projections and internal team communications for new builds, take-overs, and material renovations to a hotel. •Ability to be a well-rounded Commercial hospitality executive with experience and capabilities across all the functions listed above.The individual will have a proven ability to successfully commercialize a hotel portfolio, delivering on Budget by initiating new strategies & commercial programs.Demonstrated track record of achievement of annual budgets. •Accountable for hiring, motivating, and leading the Commercial team members at each property. •Delivering the Commercial results for all hotels in the Lifestyle portfolio. •Developing and maintaining Owner relations for the effective communication of the strategies and results for the hotels in their region. •Developing the strategy and annual revenue budgets for each resort and the overall region. •Accountable for the detailed business plan to deliver the annual budgets for each hotel in their region. •Lead and/or have active participation in different committees (Tourism Boards Airport Authorities' and Hotel Associations relevant to hotel portfolio and customer base.) •Oversee (directly or indirectly) the Commercial hotel opening task force for all hotel openings, including control of the full commercial checklist. •Lead the Commercial presentations at Owner monthly and Board meetings. •Oversee path to, and delivery against, all key commercial KPIs, including market share, loyalty growth and engagement, and direct channel contribution. •Be an active part of the core leadership team for Hyatt's lifestyle organization, driven to make Hyatt the brand of choice for customers and guests with a propensity for these products. •Be a part of the Americas Commercial Leadership team, tasked with driving overall commercial performance for the hotels in the region and building synergy across the various functions and business groups.