Location: all cities,KY, USA
VP, Customer ServiceOur vision is to spark delight through daily discovery - we make shopping an occasion to celebrate. Rue Gilt Groupe (RGG) is the premier off-price e-commerce portfolio company which includes Rue La La, Gilt, Gilt City, and Shop Premium Outlets. At RGG, we utilize world-class merchandising, technology, and marketing to bring our shopping experience to life, and we hire world-class people to do it. Our high-end, flash-sale model has disrupted the retail industry and offers more than 30 million Members access to coveted designers and brands. This person can work from our Louisville area distribution center or from our Boston or New York office.
As the Vice President of Customer Service you will oversee service strategy, operational excellence, and lead the customer experience initiative for pre and post purchase support to our customers across all shopping channels. Through the primary responsibilities listed below, this position will play a critical role in the evolution of Rue Gilt Groupe's Customer Service team. The VP will evolve, develop, and build a best-in-class team to continuously improve KPI's, customer satisfaction metrics, and employee engagement and retention. The VP of Customer Experience will demonstrate a strategic mind-set that can articulate multiple business objectives, at an executive level, while driving results and leveraging the team in every interaction with our customer.
We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds.
What you'll accomplish…In return for these accomplishments the following will be provided:
You have…
Rue Gilt Groupe combines world-class merchandising, technology and marketing to create the most engaging and satisfying online shopping experience available. Each day, 35 million loyal Members turn to Rue La La and Gilt for everything from women, men and children's apparel and accessories to home décor and exclusive experiences. Our approach to retail brings excitement to online shopping in a way that not only strategically supports our brand partners, but also inspires our Members daily.
This Company is an equal opportunity employer, and selects individuals best matched for the job based upon job-related qualifications regardless of race, religion, color, creed, sex, sexual orientation, age, ancestry, national origin, gender identity, genetic information, disability, pregnancy, veteran or military status or any other.
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