This job is with JPMorganChase, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
The Small Business Banking Digital Payments product team plays an integral part of the team that innovates Fraud Protection offerings and leads the end-to-end product life cycle.
As a Vice President, Fraud Protection Services Product Manager within Banking Payments, you are responsible for acting as the voice of the customer, overseeing product controls, managing incidents, and ensuring operational efficiency. Utilizing your deep understanding of stability and resiliency, you help guide the successful launch of new products, drive the change management for existing offerings, modernize platforms, and gather crucial customer/stakeholder feedback while collaborating closely with cross-functional teams to exceed customer expectations. In addition to the opportunity to drive value, you'll join a team that launches industry-first payment products for Small Businesses and promotes diversity & inclusion.
Job Responsibilities
- Operate as the primary interface between business, tech, ops, risk, legal, and compliance to drive fraud protection services to internal stakeholders and customers.
- Make decisions in digital strategy for product/functionality/experience areas requiring a solid understanding of the business, policies, procedures and/or compliance requirements.
- Play the role of the primary advocate and own the Voice of the Customer (VoC) for best-in-class product experience.
- Act as a key participant in large-scale planning, defining the product roadmap based on business outcomes.
- Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
- Collaborate and consult strategically with peers, colleagues and mid-level to senior managers to resolve issues, achieve execution goals and gain and share customer experience impacts and platform pain points.
- Define control & monitor framework for products in scope and oversee audit preparations.
- Manage escalations & risks, identify emerging issues, and collaborate with different teams to identify optimal solutions for the holistic payment experience.
- Establish and maintain relationships with key business and technology stakeholders on product capabilities and priorities.
Required Qualifications, Capabilities, And Skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area.
- Thorough understanding of digital payments, fraud prevention offerings and small business needs.
- Advanced knowledge of the product development life cycle, design, and data analytics.
- Proven ability to lead product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management.
- Experience with control design and evaluation concepts, risk assessment processes, key risk indicators and the ability to assess the relevance of internal and external standards and procedures.
- A strong background in audit, control testing and external regulatory exam readiness.
- Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team.
- Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders.
- Possess excellent communication, analytical and problem-solving skills.
- Proficient with the MS Office tools, JIRA and Confluence.
To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
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