General SummaryThe Vice President, General Manager (VP) is an exempt position whose primary responsibility is the financial success of the Club through the ongoing creation and/or development of staff, programs, services, and facilities. The VP, General Manager provides senior leadership to the management team and all Associates to ensure that member needs are met and that the experience we deliver surpasses expectations. The VP, General Manager will be required on a daily basis to exercise discretion and independent judgment in ensuring that the Club is successful and that Associates are adequately developed.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Primary Job Functions
Employee Management
Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives.Performs timely performance evaluations on Associates.Compiles comprehensive reports regarding performance of Associates.Responsible for implementation of all laws, regulations, and policies regarding employment practices, safety rules, and all other company policies and procedures.Process, review and submit payroll for those supervised directly by General Manager.Club Management
Daily walk-throughs of Club to ensure staff is maintaining a clean, organized, and safe facility.Develop and implement comprehensive, member-focused operational standards.Act as Club and/or regional Manager on Duty, as required.Oversee day-to-day Club operations run smoothly and efficiently through a visible management presence and leadership.Financial Accountability
Manage financial performance of the Club through achievement of sales and revenue targets, expense management, proper planning and forecasting, and retention.Track, report, and analyze the details of financial operation on a daily/weekly/monthly basis.Prepare and implement action plans to meet or exceed monthly financial and membership sales goals.Assist club management in development of annual operating and capital budgets, as well as long-term growth strategy.Review applicable financial statements and reports.Develop and maintain departmental financial goals and incentive plans in coordination with EVP of Operations.Communication & Relationships
Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, senior staff, and guests.Promote harmonious relations among members, staff, vendors, and the community at-large.Communicate timely and follow up, as appropriate.Active participation in required events, required programs, required meetings, and required trainings.Ensure the TBCC mission and club brand is upheld in all aspects of club operations.Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.Corporate Goals & Objectives
Promote the company's safety goals and actively work towards ensuring a safe working environment.Interpret and ensure compliance with company policies and procedures.Actively further Club objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.Make professional development a consistent priority.Other Job Functions
Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.Qualifications
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills & Knowledge
Policies and Regulations — Knowledge of company policies, federal, state, and local laws, government regulations, and agency rules that pertain to property managed.Management of Personnel Resources — Knowledge of principles and procedures for legally identifying the best people for the job, hiring, motivating, developing, and directing people as they work.Management of Financial Resources — Basic knowledge of economic and accounting principles and practices for creating a realistic budget, banking, understanding financial reports, and the ability to use mathematics to solve problems.Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.Problem Anticipation/ Deductive Reasoning — Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense.Written Comprehension and Expression — Ability to read, understand, and communicate information and ideas in writing so others will understand.Oral Comprehension and Expression — Ability to understand and communicate so others can understand ideas and information.Computer – Ability to develop and maintain computer records in MS Office programs such as Word, Excel, Outlook, and other software required by TBCC and regulatory agencies.Experience & Education
Minimum of 5 years prior club or hospitality management experience.At least 5 years' experience in personnel supervision, training, and evaluation.Demonstrated experience in problem identification, analysis, recommendation of options, and development of logical and workable solutions.Demonstrated experience in preparing and completing administrative statistical and programmatic studies with comprehensive analysis and sound recommendations.Demonstrated ability to support and develop a diverse environment.Bachelor's degree preferred.Working Conditions/ Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position deals with outside personnel such as members and clients on a regular basis with contact in various forms such as in person, phone, and email.The location of the position changes frequently from indoors to outdoors as property extends to both environments.It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.It is necessary to adapt to a frequently changing environment.Sitting and standing is as needed.Requires occasional physical exertion such as bending, twisting, sitting, stooping, and use of hands and fingers.It is necessary for the position to travel independently to property locations on a minimal basis.Job Description Revision
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
An Equal Opportunity Employer
The Bay Club Company ( TBCC ) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.
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