Vice President of Equipment Support
: Job Details :

The Vice President of Equipment Support is responsible for developing a differentiated customer experience via consolidation of the various equipment support functions including, but not limited to: coordination of equipment installations, dispatch of field service technicians, and refurbishment program, and so on. With a strong focus on rapid issue resolution and delivery of a comprehensive service value proposition, the Vice President of Equipment Support will work closely with the national Sales team and lead the team in ensuring that Company efforts are a core strength to the overall value proposition that differentiates the company from the competition. Qualifications:- Education: Bachelor's Degree in Business, Logistics or related field or equivalent education/experience; Master's Degree preferred. Technical education in Bio-med/electronics or related technical field and Lean Six Sigma Certification preferred- Experience: 7+ years related experience, with a demonstrated track record of success in a similar role; 5+ years senior leadership experience - Extensive project management experience with decision making skills to prioritize key projects Skills needed:- Effective interpersonal and communication skills, with solid presentation and negotiation skills- Strong understanding of financial and performance-to-goal reporting- Ability to coach, develop and mentor, while providing a motivational environment- Exceptional customer service, planning, and problem-solving skills - Computer proficiency including knowledge of MS Office and basic networking- Extensive Project Management experience in fields such as Carpentry/plumbing/heating/electricity/electronics/pneumatic/hydraulic related projects - Knowledge of field repair in a dental/medical environmentResponsibilities:- The Vice President of Equipment Support will develop a strategic vision and plan to support all customers, vendor partners, and related equipment sales in the US market aligned with their national equipment support offering and teams.- Build the team structure and equipment support value proposition based on best practices and VOC from our customers.- Promote the growth of sales and service product offerings, drive the flow and disposal of used/trade inventories and our aftermarket refreshment program. - Work with sales and marketing to create effective service programs to achieve/exceed budgeted growth objectives by differentiating the company's equipment support program.- Identify and implement process improvements that increase customer satisfaction and provide uptime for our products throughout their lifecycle. - Develop key performance indicators (KPIs) to measure the impact of strategic improvement actions and their value to our customers.- Plan and manage the budget and performance against plan, drive increasing profitability for parts and sale of services. Manage spending and segment P&L.- Partner and travel with Sales and Service team members, learning insights from the field. Assist with on-site problem resolution as required.- Mentor and coach associates on interaction with vendor partners and end-customers. Ensure complete and rapid resolution of technical issues. Build solid relationships and strong lines of communication between Sales, Field Equipment Support and Internal Equipment Support to ensure all are aligned and ready with required resources.20% perf bonus eligible, full benefits