Vice President of Operations - Independent Luxury & Lifestyle West Region
: Job Details :

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 230 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. Additional information about Pyramid can be found at www.pyramidglobal.com. In 2021, Pyramid and Benchmark Resorts and Hotels merged to add an additional 59 Managed or Asset Managed Resorts and over 10,000 additional team members. The two companies share the same company culture, values and philosophies. We are growing and opportunities abound!

What really sets Pyramid apart from our competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its first priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. There is opportunity to work directly with senior leaders, experience stretch assignments and learn hospitality management from industry giants. You will come to know a distinctive people-centric culture that is at the core of all we do. The decisions we make and the paths we take are bound by a commitment to our Owners, Associates, Customers and the Communities where we work. We attract the most talented associates in the industry, and actively encourage candidates with a “hospitality spirit” who may be thinking about a career change to join our team.

Overview:

What a fantastic opportunity for a talented, experienced Vice President of Hotel Operations (VPO) with a history of Independent Luxury & Lifestyle Hotels and Resorts in the West Region! This is a REMOTE position but candidates who live in the western half of the US are preferred. Wellness and travel distance are important to Pyramid.

This VPO will be responsible for leading the operating disciplines within an assigned group of Independent Lifestyle & Luxury Hotels and Resorts to deliver outstanding balanced scorecard results in the properties for which they are responsible. The position will have responsibility for coordinating efforts around sales, marketing, e-commerce, revenue management, cost management, asset positioning, brand identity, guest satisfaction, associate satisfaction, market share, capital planning, annual business planning, forecasting, and implementation of company programs, processes, and policies for all the properties within their region to achieve performance excellence. They are also responsible for coordinating with the finance discipline to ensure that proper controls and financial management are in place within the hotels in their region.

The VPO will work to ensure alignment of strategy amongst the noted disciplines and proper communication between these organizations at the regional and property level to ensure a seamless and coordinated approach in company operations.

• Oversee development and orchestration of property strategies around direct sales, revenue management, marketing, distribution, and e-commerce to maximize revenue and market share performance of each property.
• Oversee development and orchestration of property strategies to minimize costs, drive positive guest and associate satisfaction while driving maximum profit performance at each property.
• Provide support and leadership to the General Managers in an assigned group of hotels.
• Ensure that each hotel has developed brand identities that are actively demonstrated as a customer deliverable, each hotel has defined asset positioning, and developed experiences and programming which assist with outstanding guest satisfaction.
• Oversee development and orchestration of capital planning and implementation/execution of company programs, processes, and policies at each property and throughout the above property team.
• Ensure programs are in place for asset inspection and protection at every property.
• Drive performance through innovation and utilization of modern tools and technologies to enhance outcomes.
• Travel to region properties or elsewhere as necessary. Direct oversight properties must be visited quarterly at a minimum.
• Develop strong relationships with all owners and asset managers in the respective properties.
• Ensure all division members attract, hire, train, motivate, mentor, performance manage and retain top talent in your region in alignment with company practice and in support of the desired company culture and service delivery expectations.
• Use data-driven insights to identify and achieve the optimal performance (including vis a vis our competition) in all our properties.
• Drive company mission, vision, values, and purpose.

Qualifications:

• Extensive Independent Luxury & Lifestyle Hotel and Resort experience required.
• The ideal candidate will live in the western half of the country.
• Minimum of 15 years in hospitality operations leadership delivering consistent strong results; multiple diverse experiences serve to strengthen a candidate's profile.
• Four-year college degree required.
• Previous success in multi-property and regional oversight required.
• Proven success in team selection, situational leadership, motivation, leading change, team building and accountability to achieve breakthrough performance across the organization.
• Must possess a strong capability to analyze information, understand and identify opportunities for improvement and lead others to successfully act on identified opportunities.
• Strong organizational and problem-solving skills along with an ability to prioritize work to achieve maximum performance from available resources.
• Thorough understanding of best practices in hospitality operations and capability to conduct these differing disciplines in a common strategy to maximize performance in a group of disparate properties.
• Excellent communication skills and ability to marshal resources to achieve company goals and objectives.

Compensation Range: The compensation for this position is $225,000.00/Yr. - $250,000.00/Yr. based on qualifications and experience.