An expanding organization is seeking a Vice President of Operations. Reporting to the Chief Executive Officer, the Vice President (VP) of Operations is a crucial member of the Senior Leadership Team. It is responsible for the general operations of the Association and the management of the organization's events portfolio.
The VP of Operations is a proactive and innovative partner charged with ensuring the organization operates efficiently, including overseeing HR, IT, Finance & Accounting, and Events. Experience in these 4 areas within a non-profit, membership organization is required. The VP of Operations will collaborate across teams to develop clear business plans with defined metrics and goals based on strategic roadmaps. They will strive to enhance current processes, systems, and programs to help the Association achieve its objectives.
The VP of Operations will have a “bias for action” and will be data-driven. They will scan the internal environment and build a structure that adapts to changing conditions to enhance performance for the benefit of the membership.
Responsibilities:
- Design and implement business operations strategies, plans, and procedures in partnership with the Senior Leadership Team.
- Establish policies that promote the Association's vision and culture.
- Manage key operational functions including Events, IT, Human Resources, and Facilities. Identify, oversee, and assess the work of vendors and internal staff for optimal functioning of these operational functions.
- Under the direction of the CEO, encourage employees to optimize performance; create a performance system focused on assessing against goals.
- Assist the CEO with formulating performance and growth goals and assess operational and financial performance with those goals.
- Own the P&L for Operations and track and manage P&L for events.
- Prepare and present project presentations to senior management, the board, and other key stakeholders.
- Educate staff on processes.
Requirements:
- Bachelor's degree in Business Administration or relevant field; master's degree preferred.
- 7+ years of proven experience in senior leadership in non-profit professional or trade associations.
- Proven experience in strategic planning and business development in a non-profit setting.
- Working knowledge of business operations analysis and performance metrics.
- Working knowledge of IT and business infrastructure.
- Proven experience with P&L responsibility and managing budgets.
- Strong decision-making and problem-solving skills.
- Excellent written, oral, and member-facing communication skills.
- Proven organizational and leadership skills.
- Action-oriented, flexible, and a strategic thinker.
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