Key Responsibilities
Managerial Coaching & Development
- Provide hands-on support and mentorship to managers at customer locations, guiding their professional growth and honing their leadership skills.
- Regularly assess managerial performance and set personalized development goals that align with organizational and customer objectives.
Onsite Engagement & Relationship Building
- Spend the majority of time visiting customer locations to build and strengthen relationships, ensuring a customer-centric approach in all interactions.
- Engage with managers and employees directly at each site to understand needs, challenges, and opportunities for improvement.
- Serve as a visible and accessible resource for managers and clients, reinforcing the organization's commitment to service excellence.
Training & Continuous Improvement
- Collaborate to design, implement, and oversee training programs that effectively equip managers with the skills to lead teams within customer environments.
- Stay up-to-date with best leadership, management, and customer service practices, integrating innovative approaches into training modules.
Customer Relationship Management
- Oversee and enhance the quality of customer relationships maintained by managers, ensuring alignment with customer expectations and satisfaction.
- Collaborate with managers to develop strategies that strengthen client satisfaction and improve service delivery.
- Act as a point of escalation for client concerns, working with managers to resolve issues swiftly and effectively.
Team Building & Collaboration
- Cultivate a culture of collaboration, transparency, and mutual respect within and across management levels.
- Lead team-building initiatives that strengthen bonds among managers and employees, encouraging cross-departmental collaboration and knowledge sharing.
Performance Management
- Set clear expectations and performance metrics for managers, providing regular feedback to ensure continuous growth and accountability.
- Develop and utilize performance assessment tools to track progress and proactively address improvement areas.
Qualifications
Experience
- Proven experience in a management role with responsibilities for coaching and developing managers, managing customer relationships, and experience working onsite at client locations; experience in professional development and training preferred.
Skills
- Strong interpersonal and communication skills with a talent for fostering relationships and driving team engagement.
Attributes:
- Strong Collaborator that builds trust and cohesion with their peer group and teams.
- Visionary with the ability to inspire and lead through change.
- Customer-focused leader with a commitment to excellence in service.
- Empathetic leader who supports others' growth and respects diverse perspectives.
- Proactive problem-solver with a focus on continuous improvement.
- Mobile and flexible, and willing to travel frequently to customer locations.
JOB REQUIREMENTS
- Bachelor's Degree in Business or a related field.
- Executive Managerial experience (5+ years) required.
- Experience analyzing and applying financial reports and data (usage, demographics, trends, etc.)
- Demonstrated success in a complex, fast-paced environment.
- Strong written and oral communication skills
- Excellent organization and time management skills
- Excellent attention to detail
- Ability to work independently and collaboratively.
- Prominent level of reliability and dependability
- Frequent travel (70%+) to library locations, clients, and potential clients.
- The position requires that you be located in Riverside County, CA, or within 25 miles of Riverside County.
- Relocation Assistance Available.