Victims Services Assistant
: Job Details :

Job Posting Title

Victims Services Assistant

Agency

220 DISTRICT ATTORNEYS COUNCIL

Supervisory Organization

DAC District 28

Job Posting End Date (Continuous if Blank)

December 30, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

Job Description

POSITION TITLE: Victims Services Assistant

LOCATION: DAC - Oklahoma City

STATUS: Full-Time, Non- Exempt

CLOSING: December 30, 2024

SALARY: $33,000 to $35,000

BENEFITS: Full State of Oklahoma benefits, including generous monthly allowance for health coverage, paid sick and vacation leave earned monthly. Paid holidays

QUALIFICATIONS

To qualify for this position, applicants must first enjoy doing a variety of different tasks each day, in addition to possessing the following qualifications:

* A minimum of two years of experience in an office environment.

* Excellent communication skills (oral and written).

* Excellent adaptability skills.

* The person in this position will be required to talk extensively to victims of violent crime who may be emotionally distraught. Superb listening skills, patience, and empathy are critical. In addition, qualified individuals must possess proper self-care techniques to manage stress and have crisis response experience or experience in working with victims of violent crime.

* Excellent work ethics and interpersonal skills.

* Four years of experience in a legal or social services related field; or a combination of education in Victim/Survivor Services and experience in the victims field.

* Self-disciplined with excellent organizational skills.

* Excellent computer, writing, spelling, data entry, and typing skills.

* The ability to remain calm with people in crisis and get along with a variety of people from different backgrounds.

* The ability to learn quickly.

* The ability to maintain confidentiality and disassociate self from the effects of listening to and reading of graphic crime information.

DUTIES

* Answer incoming calls to the victims' division and redirect calls as necessary

* Answer general questions from the public regarding the victims' compensation and assistance programs

* Assist victim/witness personnel and service providers with claim status information

* Serve as liaison between Victims Services and the customer support team of the online application portal

* Provide technical support to victims for online application procedures

* Provide technical support to victim-witness staff for online application portal

* Maintain data log of online application portal for Performance Measurement Tool

* Update claim status information on the DAC website

* Inform victims of crime of various resources that may be available to them statewide

* Provide claim assistance to walk-in visitors

* Assist with the processing of deposits for the division

* Monitor statutorily cancelled warrants for reimbursement to the program

* Perform Criminal/Civil Case Reviews

* Maintain monthly VCA reports log and follow up as needed

* Run the child support download weekly

* Enter acknowledgment letter responses

* Process incoming and outgoing mail

* Scan all relevant incoming mail

* Save and print submitted online claims

* Update addresses for victims and service providers

* Provide backup for claim entry procedures

* Assist with filing duties

* Maintain monthly activity log

* Mail claim forms to victims or victim's family as requested

* Mail brochures/posters as requested

* Review incoming medical bills to determine if a claim on file and forward to advocate or mail Victims Compensation information to the victim

* Assist with various mailings and perform other duties, as directed

TO APPLY:

Applicants should submit a cover letter, resume.

Disclaimer: This job description is intended as a summary of the primary responsibilities and qualifications for this position and is not inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required now or in the future.

The Oklahoma District Attorneys Council (DAC) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex (including gender identity or expression and pregnancy), national origin, sexual orientation, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state, or local laws. DAC also has a strict no-retaliation policy that prohibits retaliation against individuals who report discrimination or harassment, or who participate in investigations into such conduct. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall transfer, leaves of absence, compensation, and training.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.