VIP and Club Member Liaison
: Job Details :

South Floridas beacon of hospitality, Pier Sixty-Six Resort, is returning to Fort Lauderdale with an opening date of January 2025. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave will be home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches resulting in extraordinary experiences. The Resort will assemble over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and, most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned VIP and Club Member Liaison to join our Pier Sixty-Six Resort opening team!

The VIP and Club Member Liaison will be the primary point of contact for VIP guests and Club Members. They are responsible for delivering elevated personalized and attentive service. This role involves anticipating and fulfilling guest preferences, coordinating with various hotel departments, and creating unique, memorable experiences. The liaison will also handle administrative tasks, manage reservations, and professionally address any guest or member feedback.

• Serve as the primary point of contact for VIP guests, ensuring their arrival, stay, and departure exceed their expectations.
• Provide personalized, attentive service, handling all special requests with extra care.
• Anticipate and fulfill VIP guest preferences based on detailed profiles, including room setup, dining arrangements, and exclusive amenities.
• Collaborate with various departments to ensure seamless execution of VIP services and requests for all VIP guests and Club Members.
• Create and deliver unique, memorable experiences tailored to each VIP guest, including personalized welcome amenities, bespoke itineraries, and special surprises.
• Greet VIP guests with genuine warmth and professionalism upon their arrival in the lobby and graciously introduce them to the hotels amenities and services.
• Provide high-level concierge services to VIP guests and members, including reservations, special requests, tailored dining, leisure, and wellness recommendations.
• Serve as the primary point of contact for club members, addressing inquiries, resolving issues, and ensuring a seamless and personalized experience.
• Collaborate with various departments, including F&B, Housekeeping, and Spa services, to meet the specific needs of Club Members and VIP guests.
• Handle administrative tasks such as reporting, maintaining club documentation, and managing phone calls, emails, and mail/packages.
• Manage guestroom reservations, ensuring availability and rates are effectively handled.
• Actively solicit and listen to guest and member feedback, addressing any issues or concerns promptly and professionally to achieve complete satisfaction.
• Assist with other tasks as required to ensure optimum service to guests and members.

Education: A bachelors degree in hospitality management, business administration, or a related field is preferred.

Experience: Minimum of 3 years of experience in a luxury hospitality environment, focusing on elite VIP guest relations.

Skills:

• Exceptional interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and property management systems.
• Ability to handle multiple phone lines with professionalism and efficiency.

Attributes:

• A polished and professional demeanor with a commitment to delivering high-level service.
• Enthusiastic, proactive, and able to work independently as well as part of a team.
• Flexibility to work evenings, weekends, and holidays as needed.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort