Virtual Customer Care Rep in Chantilly, VA at Lennar
THIS IS AN ONSITE POSITION IN CHANTILLY, VA.
All potential applicants are encouraged to scroll through and read the complete job description before applying.
We are Lennar
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service.
Join a Company that Empowers you to Build your Future
The Virtual Customer Care Rep is responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners.
Your Responsibilities on the Team
Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners.Regularly exercise sound judgment and discretion when working with homeowners and trade partners.Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations.Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250.Proactively remedy any trade partner scheduling, communication, or payment related issues.Ability to understand manufacturer recommendations for use and application of their products.Supervise and/or conduct pre-closing meetings, demonstrations, celebrations, and 30-day post-close visits.Review and certify the completion of each home within their community.Manage, supervise and direct all aspects of customer relations for an assigned community.Conduct field meetings with trade partners, construction staff, and sales staff as needed.Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers, and signage.Requirements
High School Diploma or equivalent required, or equivalent work experience.Bachelor's degree in related field preferred.Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder.Valid Driver's License with good driving record.Advanced knowledge of scheduling, budgeting, and document management.Ability to read and interpret blueprints.Computer literacy and proficient in MS Office products (Word and Excel).Excellent follow-up, communication (written and verbal), and time management skills.Physical & Office/Site Presence Requirements:
Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Must be able to work in construction environment under all weather conditions.
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
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