Virtual Customer Experience Associate
: Job Details :

About the job Virtual Customer Experience Associate Through our dedicated associates, we deliver mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Virtual Customer Experience Associate Starting pay rate is $16.00 an hour. After training the pay increases to $17.00 an hour. Training is Monday through Friday. Work Shift will be assigned after training which may include a weekend day. Plenty of growth opportunities within the healthcare team! Health benefits for you and your family including medical, dental, and vision. Paid time off. Would you enjoy being part of a team that makes a difference in people's lives? Do you love helping people solve complex problems and delivering solutions? Join our virtual Customer Experience team! About The Customer Experience Associate RoleAs a member of the Customer Experience team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. You will manage a high volume of incoming calls from customers while navigating through multiple systems. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients' success. A few of the questions you may receive as a healthcare call center advocate are the following:

• Can you tell me how much a medicine is going to cost on my plan?
• Do you know if this service is covered with my plan?

RequirementsWe're looking for people with a passion for helping others, natural empathy and the determination to deliver a comprehensive solution to these healthcare related calls. Customer service experience is a plus, but not required. To be successful in this role, you will have:

• Ability to successfully complete virtual training class without missing a single day. 100% attendance is required for this position if offered.
• Excellent communication skills
• Must type at least 25 wpm
• Keyboarding and software proficiency
• Great problem-solving skills
• Ability to effectively multi-task
• High school diploma, GED or college degree
• Successful completion of background check is required for this position

Equipment and workspace requirements

• We will provide you with a computer and equipment
• You must have high-speed internet connection.
• Must be able to hardwire your work computer directly to your home modem via ethernet
• Must have a quiet workspace