About the job Virtual Customer Service Representative What you will do
- Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries.
- Assisting with website or application related issues in regards to accessing their benefits.
- Answering questions regarding products or services the customer may have.
- Assisting the customer with enrolling in their benefits plan through their employer.
- ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation.
- Transferring data from documents into the client's system.
- Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.
- Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important.
To qualify
- You must have a high school diploma or equivalent.
- At least 1 year of call center experience OR 2 years of customer service experience
- Must have strong computer navigation and organizational skills.
- e will pay you to complete online training, but you must commit to attending 100%, no missed time
- Be able to complete and pass a background check
TECHNICAL REQUIREMENTS
- Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
- Operation system: Windows 10
- Mac Computers are not compatible.
- Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible)
- RAM: 8GB or better
- Hard Drive: 256 SSD or better
- All peripherals must be wired
- Must have reliable high-speed internet
- 20MB download minimum
- 10MB upload minimum
- SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services
- For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these).
- We do require that you have an active, functioning webcam for training and meetings.
- A second monitor/screen is required.
The Details
- The pay rate once you reach production is $17 per hour
- This is a Full-Time position, part time hours are not available
- Training is paid at $15.25 an hour
- Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
- This is a fully remote position, 100% work from home
Job Type: Full-timePay: $17.00 per hour Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Experience level:
Shift:
Work setting:
Work Location: Remote