Location: Boise,ID, USA
** VIRTUAL - Customer Service Representative - Policy Holder (MST States)**
12413 **We are Farmers!**
We are more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isnt just our business its our culture! **We are Farmers!**
**Job Summary**
* This position offers a $500 sign-on bonus within your first month of employment and a $1,000 bonus after completing 6 months!
* This is an hourly position, which ranges from **$16.70-$19.50**. Pay is based on relevant experience and geographical location (cost of living).
* FULLY REMOTE: **must be located in the Mountain Standard Time Zone**
Consults effectively with internal and external customers relating to insurance needs, eligibility and solutions to provide a positive customer experience. Utilizes in-depth knowledge of Company products and services while working across multiple lines of insurance and within multiple technology platforms within a fast-paced, dynamic, contact center environment.
**Essential Job Functions**
* Resolves customer and agent inquiries, solves problems related to policies.
* Consults effectively throughout the insurance life cycle relating to coverage, renewals, cancellations, pricing and other general service related requests.
* Utilizes multiple system platforms to conduct research, identify processes and review prior transactions to make sound decisions and recommendations to customers.
* Maintains accurate system documentation of customer interactions or transactions, details of inquiries, complaints, or comments, as well as action taken.
* Acts as an advocate of the business to identify new coverage opportunities, retain customers and recommend Farmers Insurance to others.
* Identifies trends in service and escalates concerns to leadership.
* Refers unresolved customer issues to appropriate department for further investigation and handling.
* Partners with various departments including Policy Support, Claims and Underwriting in responding to or assisting to resolve customer concerns.
* May work with external vendors to further solve for or respond to customer needs.
* Builds knowledge and industry acumen through self directed learning to contribute updated content to Knowledge Management system for department use.
* Stays current with underwriting and policy guidelines, and other updates including Department of Insurance requirement changes.
* May provide peer support.
* Performs other duties as assigned.
**Physical Actions**
* Sits or stands for extended periods of time, up to a full work shift.
* Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
* Visually verifies and reads information. Visually locates material, resources and other objects.
* Ability to operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.
**Education Requirements**
* High school diploma or equivalent required.
* Associates degree or progress towards the completion of Bachelor's degree preferred.
**Experience Requirements**
One or more years general working experience preferred providing consultative service support within a high volume, complex environment.
**Special Skill Requirement**
* Critical Thinking
* Advanced conflict resolution skills
* Consistently meeting or exceeding performance measurement goals
**Additional Qualification**
Job Location(s): US - ID - Boise, US - ID - Boise-Bannock, US - ID - Boise-Emerald, US - ID - Meridian, US - ID - Pocatello-2500, US - ID - Pocatello-2520, US - ID - Pocatello-Vista, US - ID - Remote, US - MT - Billings-27thSt, US - MT - Billings-31stSt, US - MT - GrtFls-3rd, US - MT - GrtFls-Central, US - MT - Missoula, US - MT - Remote, US - NM - Albque-IndSchol, US - NM - Albque-JuanTabo, US - NM - Albque-Marquete, US - NM - Albque-Wyoming, US - NM - Remote, US - UT - American Fork, US - UT - Ogden, US - UT - Provo, US - UT - Remote, US - UT - Riverdale, US - UT - Salt Lake City, US - UT - Sandy, US - UT - Sandy-Monroe, US - UT - St. George, US - UT - West Valley, US - WY - Cheyenne, US - WY - Remote
and !