First National Bank Texas
Location: Port Isabel,TX, USA
Date: 2024-12-22T07:26:23Z
Job Description:
* Provide daily support by assisting customers via diverse contact channels to include: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency* Must display ability to toggle between multiple applications while assisting customers in the various channels* Handle customer service issues via direct interface with the customer in order to expedite solutions. Solicit higher level approval for all situations exceeding experience/training, department scope or assigned level of authority.* Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact* Cross-sell bank services and products* Responsible for researching and preparing the proper response to customer complaints and inquiries by interacting with team members, employees and managers in the branches/ lending and support departments as needed to complete assigned task* Operate with an emphasis on building lasting relationships and creating positive experiences to drive results and engagement levels * Responsible for resolving operational and/or technical issues in accordance with established operating policies and procedures* Knowledgeable of all FCBI systems and procedures and must adhere to policies and procedures * Establish and maintain solid working relationships with all levels, departments, and locations within FCBI* Consistently meets critical deadlines and other performance targets or requirements* Must be available to work all weekdays and holidays, within Bank operating hours* Perform other tasks requested by supervisors as they relate to the bank and its functionsPhysical Requirements:* Must be able to remain in a sitting stationary position for extended periods of time* Constantly operate a computer and other office machinery* Ability to lift up to 25 poundsFCBI is an equal opportunity employer.Requirements* At least 18 years of age* High School Diploma or equivalent required * 6-12 months of banking or call center experience (preferably in a customer service capacity) * Proven professional writing ability * Ability to type 30-45 wpm* Working knowledge of Microsoft Office including Excel and Word* Excellent oral, written, phone etiquette and interpersonal communication skills* Superior customer service (internal and external) with a compassionate customer service mindset* Flexible, open-minded and solution-oriented with the ability to adapt to a fast-paced and changing environment* Demonstrate good judgment, analytical and problem solving skills when making decisions* Detail oriented and ability to multi-task and manage multiple projects and difficult situations or individuals, all simultaneously while consistently meeting deadlines * Regular and punctual attendance is a must* Must successfully pass background investigation according to company policy* Must be able to get along with co-workers and work effectively in a team environment* Must be authorized to work in the United States
Apply Now!