Location: all cities,TX, USA
Staffing Now is looking for Virtual Receptionist
Job Description / Responsibility
As a Virtual Receptionist, the individual will be the first point of contact for patients, ensuring their inquiries are handled efficiently and compassionately. The ideal candidate will possess a strong understanding of behavioral health terminology and the ability to support patients with empathy and professionalism.
Responsibilities:
- Provide outstanding customer service to patients and families during telephone, email, and virtual interactions.
- Manage appointment scheduling, confirmations, and follow-ups for behavioral health services.
- Obtain and verify patient information and insurance details, ensuring accurate data entry into the system.
- Assist patients with insurance-related inquiries and provide appropriate resources as needed.
- Facilitate communication between patients and behavioral health providers, ensuring timely responses to inquiries.
- Maintain patient confidentiality in compliance with HIPAA regulations and organizational policies.
- Maintain accurate patient charts and records, ensuring seamless transitions between care providers.
- Support the administrative team with additional tasks as needed to ensure efficient operations.
Requirements
- High school diploma or equivalent required; additional education in healthcare or behavioral health preferred.
- Strong communication and interpersonal skills, with a focus on customer service.
- Ability to empathize with patients and maintain a supportive environment.
- Proficient in Microsoft Office and electronic medical record systems.
- Organizational skills with attention to detail and the ability to manage multiple tasks.
- 2+ years of experience in a healthcare or customer service role preferred.
- Knowledge of behavioral health terminology and services is a plus.
- Familiarity with insurance processes and healthcare regulations preferred.
Benefits:
- Work-life balance with a flexible schedule.
- Competitive pay.
- Generous PTO.
- Health benefits.
- Dental benefits.
- Vision benefits.
- Retirement package with employer match.
- Short-term disability + long-term disability options.
- Life insurance.
- Pay based on years of experience starting at $15.38/hour.
Job Location
United States