Virtual Relationship Banker
: Job Details :

Relationship Banker- Virtual Branch (onsite)General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.At GECU, we want to support your wellbeing by offering a wide range of benefits:Health, Dental and Vision insuranceLife and Disability insurance optionsPaid Time Off starts accruing once hired and take your birthday off - paid401k Retirement plan with up to a 10% match of your base gross compensationVolunteer opportunities -and earn additional PTO hours!On-site clinics for Vaccines and MammogramsAnd many more!Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!Uncover members' financial goals and needs through consultative conversationsAdvise members on GECU products and services that help achieve desired outcomes and financial goalsResponsible for managing a book of business that continuously meets sales and service goals through virtual consultative conversations, with current and prospective membersAnswer inbound calls from members regarding new consumer loan accounts and new depository accounts, as well as assist members with general information and inquiries regarding existing Individual Retirement Accounts (IRAs) and Health Savings Accounts (HSAs)Facilitate the consumer loan application process, including product recommendation, conducting loan interview, evaluating member credit reports, and collecting the required loan documents to submit for underwriting and processingFacilitate member loan closings electronically through DocuSign or by scheduling an in-person loan closing at a branch locationManage loan pipeline by conducting member follow-ups via email or phone and reviewing loan documentation to advance the lending process in a timely mannerPerform basic account maintenance activities using the required systems, processes, and procedures as necessary to advance the lending processOpen and close various types of depository accounts utilizing the required systems and following appropriate policies and proceduresCollaborate with and assist internal team members with new deposit and consumer loan accounts via internal chats and phoneReview accounts for quality control purposesPerform other duties to support Virtual Branch Services as necessaryEducation and Experience:High school diploma or GED requiredMinimum two years of customer service or call center experience requiredMinimum one year of experience in a financial institution (FI) or related industry requiredBasic understanding of FI products and servicesFundamental experience in consultative conversationsWorking experience to analyze financial data including credit reportsKnowledge, Skills, and Abilities:Proficient at written and verbal communication with ability to develop skills to explain products effectively to membersAbility to listen and comprehend members' financial concerns and questionsBasic interpersonal and emotional intelligence skills needed to deliver updates to members about loan approval or denial with the ability to develop these skills furtherAbility to function well in a fast-paced call center environmentOrganizational skills and attention to detailStrong computer skills to quickly learn and become proficient in both Microsoft Office products and Credit Union systemsGeneral Electric Credit Union is an Equal Opportunity Employer#J-18808-Ljbffr