Job Overview: Overseas Adventure Travel is seeking a skilled and dynamic Virtual Sales Supervisor with experience in managing remote teams within the travel and tourism industry. This fully remote role involves leading a team of sales agents who focus on delivering exceptional customer experiences while driving sales goals. The ideal candidate has robust leadership abilities, experience with travel industry systems (GDS like Amadeus and Sabre), and a proven track record of managing virtual teams in a fast-paced sales environment.
Responsibilities:
Lead, coach, and support a team of remote sales agents, ensuring high-quality performance and goal attainment.Monitor and evaluate sales metrics, such as conversion rates, average handle time, and customer satisfaction, implementing strategies to exceed targets.Handle escalated customer or sales inquiries virtually, ensuring timely resolution and satisfaction.Develop and implement training programs for agents, enhancing product knowledge and sales techniques.Conduct regular virtual performance reviews, providing feedback, celebrating successes, and addressing areas for improvement.Collaborate with other departments, such as Operations and Marketing, using virtual tools to ensure seamless coordination and issue resolution.Stay informed on industry trends and best practices in virtual sales and remote team management.Qualifications:
Bachelor's degree or equivalent work experience.Minimum of 3 years of experience in a sales supervisory role, preferably managing remote teams in the travel and tourism industry.Experience with Global Distribution Systems (GDS) such as Amadeus or Sabre is highly preferred.Strong leadership abilities and a proven track record of developing high-performing remote teams.Excellent communication and interpersonal skills, with the ability to coach and inspire a virtual team.Proficiency with CRM systems, sales software, and remote collaboration tools.Problem-solving skills with the ability to handle challenging sales situations diplomatically and tactfully.Flexibility to work in a dynamic and fast-paced virtual environment.Key Requirements:
Willingness to work occasional evenings, weekends, and holidays to meet operational needs.Strong organizational skills and attention to detail.Ability to thrive in a remote, team-oriented environment and contribute to a positive virtual work culture.Passion for sales and providing exceptional customer experiences.Company Overview: Overseas Adventure Travel is a leading travel company specializing in immersive and unique adventure experiences across the globe. With a focus on small group travel, we aim to create memorable journeys that connect our travelers with local cultures, nature, and authentic experiences. Our remote and in-office teams are dedicated to providing outstanding customer service and ensuring our travelers have unforgettable adventures.
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