Visitor Service Assistant
: Job Details :

We are currently looking for a Full Time Visitor Service Assistant to join our Event Operations Visitor Service team located at the Chickasaw Cultural Center.Summary:Responsible for providing accurate information to patrons and tour groups of the Chickasaw Cultural Center. Assist in Cultural demonstrations, projects and special eventsResponsibilities:* Conducts research and produces talking points regarding cultural demonstrations and presentations regarding Chickasaw history and culture. Documents must include works cited/reference page* Familiarize patrons and tour groups with the Chickasaw culture and traditions* Provides tours and guidance to various size of groups* Develop custom itineraries for specific tours daily* Produce cultural crafts, arts, and other items as needed* Performs all other duties as assigned* Provides first class customer service - courteous and helpful to all internal and external customer types- Answers questions in a courteous and professional manner- Partners with internal and external services as needed to ensure appropriate referral is made- Greets and engages with a smile- Determines needs, seeks positive experience and outcomes* Completes all training and development requirements and participates in continuing education opportunities* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types- Maintains general upkeep of work area and maintains a safe environment- Maintains and promotes professionalism- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics- Adheres to Chickasaw Nation dress code standards* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.Competencies:Essential:* Able to follow instructions, both written and oral * Able to adhere to all scheduling and attendance requirements* Good driving record and be insurable by the Chickasaw Nation* Operate standard and automatic vehicles* Honesty, truthfulness, reliability, accountability* Able to read, understand and apply regulations and policies* Understand Native American culture and tribal programs* Knowledge and understanding of First American populations* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and managementSkills:Essential:* Basic Computer skillsExperience:Essential:* 1 year directly related experienceEducation:Nonessential:* Bachelors OtherCredentials:Essential:* Pass general background check* Standard Driver's LicenseWorking Conditions:Nonessential:* Pass pre-employment drug test* Mix of office/non-office settings* Walking up to 75% of shift* Standing up to 75% of shift