Visitor Services Assistant
: Job Details :

SummaryThis position is part of the National Archives and Records Administration (NARA), Exhibits and Visitor Services Division.The incumbent is a visitor services staff member who often acts in an independent role and is responsible for providing on-site visitors with information and answers to questions using an in-depth knowledge of Museum resources and history of the National Archives.This job is open to

• The publicU.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agencyU.S. Citizens or U.S. Nationals; no prior Federal experience is required.DutiesThe following are the duties of this position at the GS-06. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.As a Visitor Services Assistant, you will:

• Serve as primary point of contact and greeter for entering museum visitors. Make on the spot decisions and judgments and contact the Visitor Services Manager for all issues that need further deliberation.
• Receive and respond to ticket and tour reservation requests and input requests into a ticket reservation software, to include resolving conventional ticketing problems and operating other office equipment to serve the public, input data and otherwise provide customer service.
• Provide and facilitate tours of the museum and gallery exhibits, as needed.
• Perform opening and closing duties independently: prepare the Museum and public areas for opening, turn exhibits on at opening and off at closing, check spaces for cleanliness, place signage in correct locations, issue entrance receipts and tickets in accordance with established guidelines, assist security in sweeping the Museum at the end of the day for closing.

Requirements Conditions of EmploymentThis opportunity is also open to Internal Agency Candidates under Announcement IMP-12615121-25-TY.Please refer to that announcement for details on open period, eligibility, and how to apply.The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

• A one year probationary period may be required.
• Must successfully complete a background investigation.
• Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
• If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form i-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
• The work is performed while standing, sitting and walking, with occasional bending, reaching and lifting or carrying of heavy materials, such as boxes of brochures and papers.

Key Requirements:

Please refer to Conditions of Employment.

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Must be U.S. Citizens or U.S. Nationals.

QualificationsYou must meet the following requirements by the closing date of this announcement.For the GS-06, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes:

• Greeting visitors or customers in a professional setting, such as; an office, information desk, admissions desk, theater, or lobby; AND
• Using Point of Sale (POS) systems to process transactions for visitors or customers (examples; cash register, kiosk, card reader).

For the GS-05, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes performing in a technical, clerical, or support role for a business or organization.Examples of such experience could include:

• Utilizing Point of Sale (POS) systems to process transactions for visitors or customers; OR
• Greeting clients and responding to inquiries in person, via email, or on the telephone, or utilizing computer systems and tools to prepare and update documents and reports.

OREDUCATION: You may substitute education for specialized experience as follows: 4 years above high school.ORCOMBINATION: You may qualify by a combination of experience and education.Details on combining education and experience are provided in the online questionnaire.Additional information

• We may select from this announcement or any other source to fill one or more vacancies.
• This announcement may be used to fill like positions in other organizations within the National Archives and Records Administration.
• This is a bargaining unit position, AFGE Council 260.
• This position is on a fixed schedule that includes working weekends and holidays.More details will be given during the interview process.

• BenefitsA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a not qualified determination.Rating: Your application will be evaluated in the following areas: Communication, Customer Service, Technical. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories: Best Qualified, Well Qualified, or Qualified depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must receive a score of 85 or better to be rated as well qualified to receive special selection priority

• BenefitsA career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.1. Resume - either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips.2. Vacancy Question Responses - Completely answer the online assessment questionnaire associated with this job announcement.3. Transcripts - If you are qualifying for this position by substituting education or training for experience, you MUST submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.4. CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.Optional Documents:In addition, we recommend that you submit copies of the following:
• VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please visit the website for veterans hiring paths located at In order to be considered for veterans preference, you must submit all required documentation such as a DD-214, VA letter showing disability, SF-15, etc. Please visit the applicant guide for further information on requirements.
If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees fromschools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to ApplyThe National Archives and Records Administration has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.The Bureau provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
  • To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
  • Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
  • After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
  • You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
  To verify the status of your application, log into your USAJOBS account (USAJOBS Login); all of your applications will appear on the Welcome screen. The Application Status will appear, along with the date your application was last updated. For information on what each Application Status means, visit: For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.To preview the assessment questionnaire: Agency contact informationApplicant Call CenterPhone304-###-####Email...@fiscal.treasury.govAddressPUBLIC MUSEUM ENGMNT AND LEG ARCHIVES700 Pennsylvania Ave., NWWashington, DC 20408USNext stepsOnce the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct a suitability and/or security background investigation. A final job offer for this position is typically made within 40 days after the closing date of the announcement.
• Fair and TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents1. Resume - either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips.2. Vacancy Question Responses - Completely answer the online assessment questionnaire associated with this job announcement.3. Transcripts - If you are qualifying for this position by substituting education or training for experience, you MUST submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.4. CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.Optional Documents:In addition, we recommend that you submit copies of the following:

VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please visit the website for veterans hiring paths located at In order to be considered for veterans preference, you must submit all required documentation such as a DD-214, VA letter showing disability, SF-15, etc. Please visit the applicant guide for further information on requirements.

If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees fromschools accredited by accrediting institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.How to ApplyThe National Archives and Records Administration has partnered with the Treasury's Bureau of the Fiscal Service to provide certain personnel services to its organization. Fiscal Service's responsibilities include advertising vacancies, accepting and handling applications, and extending job offers.The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.The Bureau provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

• To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
• Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
• After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
• You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (USAJOBS Login); all of your applications will appear on the Welcome screen. The Application Status will appear, along with the date your application was last updated. For information on what each Application Status means, visit: For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.To preview the assessment questionnaire: Agency contact informationApplicant Call CenterPhone304-###-####Email...@fiscal.treasury.govAddressPUBLIC MUSEUM ENGMNT AND LEG ARCHIVES700 Pennsylvania Ave., NWWashington, DC 20408USNext stepsOnce the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your resume and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct a suitability and/or security background investigation. A final job offer for this position is typically made within 40 days after the closing date of the announcement.Fair & TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request