Visual Operations Associate
: Job Details :

This role reports into our Boston office Monday-Thursday (remote flexibility on Friday).

Who We Are:

The Wayfair Visual Merchandising team is a multi-talented group of strategic and innovative thinkers across many disciplines, partnering closely with cross functional leaders to catapult Wayfair into the leading destination for all things home by developing engaging advertising campaigns, next-in-class consumer experiences, and scalable brand systems.

About the Job:

Wayfair is seeking a Visual Operations Associate to join our team. The Visual Operations Associate will conduct all purchasing of Visual elements as well as the organization of department financial and vendor documentation projects supporting our Wayfair Physical Retail operations. This role includes many of the traditional aspects of executive administration and office management, as well as the occasional in-store support roles. The Visual Operations Associate must collaborate and partner closely with our creative, marketing and Physical Retail teams.

The ideal candidate will have atrack record of success in retail management, administrative work, project management, or store operations, and will demonstrate an ability to confidently conduct and improve existing processes and influence diverse teams to meet deadlines and collaborate toward a common goal. A strong operational orientation is key to success in this role, as is a keen eye for detail and a passion for process improvement.

Physical Retail is a new and growing team at Wayfair, so the Visual Operations Associate will need to collaborate with the entire Visual Merchandising team, owning the process up front, managing it across the teams, and continuing to optimize and pivot as we grow and scale. It will require flexibility and a scrappy, roll up the sleeves mentality to build out this new capability from the ground up. This role will focus on Wayfair and Specialty Brands (SRB): AllModern, Birch Lane, Joss & Main and Perigold.

What You'll Do:

Primary responsibilities include, but are not limited to:

• Actas the Business Partner for our Wayfair's Business Spend Management software program COUPA for the Visual Merchandising department, managing project Estimates, Purchase Orders and Invoices.
• Evolve and maintain a budget tracker, monitoring budget-to-actual numbers, preparing financial reports and monitoring transactions with accounts payable.
• Monitor “Visual Purchasing Requests” Slack channel/workflow sheet, fulfill all approved ordering requests and communication tracking/delivery logistics to each requester.
• Track store replenishment and replacement requests for Visual non-sellables such as signage, props and supplies to fulfill with Visual Creative Service /Production team.
• Place all Purchase Card orders for department supplies, organize all sales orders / receipts, and complete weekly expense reports ensuring the card is paid off on a weekly basis.
• Onboard new vendors and suppliers into COUPA, while maintaining our vendor database, ensuring all needed company and financial information is recorded and up to date.
• Maintain payment and vendor relationships for Department subscriptions, ie Software and Scent.
• Audit and maintain all Retail Lab props and signage, and ensure stores and Retail Lab quantities are mirrored at all times.

Who are we looking for

We are looking for individuals who have a proven track record in administrative support, managing purchasing tasks and/or developing tracker/distribution tools in environments such as:

• Physical Retail VM or Operations - Big Box / Specialty; management role preferred
• Project Management
• Office or Executive Management
• Purchasing, sourcing or procurement

Who you are

• 1+ years of physical retail experience, office administration, eCommerce or related field.
• Able to work efficiently and effectively within a dynamic, fast-paced environment that's constantly changing as Wayfair's Physical Retail organization and fleet scales
• Strong multi-tasking and time management skills
• Highly organized in keeping detailed records and paperwork for seamless project execution and recording
• A positive attitude and a willingness to learn
• Evidence of “scrappy startup execution” and a “get it done” attitude when time is tight and stakes are high
• Ability to problem solve and pivot to the needs of the growing business
• Exceptional written, visual and verbal cross-functional communication skills
• Ability to travel up to 10% of the time for in-store support as needed
• Proficiency in Excel or Google Sheets and comfortability using Google Workspace and Slack

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Wayfair Inc.

Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us ...@wayfair.com.